Sony

I purchased a Sony PlayStation 5 DualSense Controller Charging Station from the seller “srmtelectronıc” through the Hepsiburada.com website on August 13, 2025, in Istanbul, Turkey. I have been using the product with its invoice since the date of purchase; however, for approximately the past month, t...

I’m trying to use the Sony Sound Connect app on my Samsung Galaxy A24 (Android 15), but every time I open it, I get an error message saying “Unable to connect to the network.” Because of this, I can’t accept the User License Agreement, and the app won’t let me proceed at all. I’ve tried every troub...

I own several Sony products, including a DSC-S3000 digital camera and two MP3 players (NWZ-S544 and NWD-B103). I’ve kept all three of these devices in my personal collection for years, maintaining them with great care. Once a month, I take them out to clean, check their battery status, and then stor...

I purchased my Sony WF-1000XM4 earbuds two years ago and have only used them occasionally, alternating with another device. When I first bought them, the performance was outstanding — sound quality, noise cancellation, everything worked perfectly. However, after a software update, the battery life d...

After speaking today with Sony Eurasia and their authorized service center, I learned that premium wireless earbuds such as the Sony WF-1000XM4 are not eligible for battery replacement once the warranty period has expired. This policy means that when the battery eventually dies, the product cannot b...

On September 24, 2025, around 6:00 PM, I tried to purchase Uncharted 3 through Psapp, but by mistake, I ended up buying Uncharted 1 instead. About one hour after the purchase, I immediately requested a refund but received a message saying that the refund could not be processed. My transaction ID is ...

I purchased a PlayStation 5 when it was first released and have since used three different DualSense controllers, all of which developed recurring issues without any user-related damage. These persistent problems clearly indicate a manufacturing defect rather than an isolated case. On my first Dual...

Hello, I purchased the PlayStation 5 console when it was first released, and since then I have had to use a total of three different DualSense controllers. All of these controllers have experienced recurring issues without any user-related damage, and I strongly believe these are not individual case...

About a month ago, I purchased a second-hand PlayStation 4 Pro 1TB CUH-7016B console. In the beginning, the device only had noticeable fan noise and some heating problems. However, recently, I started experiencing additional performance issues: brief half-second sound cutouts during gameplay, menu l...

I purchased a Sony headphone model (unspecified) and have been experiencing frequent disconnection issues when using it with my computer. Despite multiple visits to the Sony service center in Florya, the problem was never properly resolved. Each time, they provided temporary explanations, but none l...

I recently purchased a brand new PlayStation 5, but from the very beginning, I’ve been unable to enjoy the gaming experience I was hoping for. I cannot purchase any games, nor can I complete the membership registration process—each attempt results in constant error messages. I specifically bought t...

I purchased the Among Us 3D game on my Sony PlayStation account specifically because it listed support for PS VR2. After downloading the game, I connected my VR2 headset and controllers. However, despite VR2 working perfectly with my other games, the VR2 controller does not function at all within Am...

I purchased a Sony PlayStation product, and unfortunately, the controller joysticks developed a malfunction. When I tried to reach an authorized service center in Balıkesir, I discovered that the service location had permanently closed. Due to this, I called Sony customer service, where I was kept ...

I created a PlayStation account through Sony and purchased a 1-month Essential subscription using my own Papara card. Just two days later, the account was banned without warning. According to Sony's own policies, they are supposed to send an email explaining the reason for the ban, but I never recei...

I own a Sony TV, and I’m extremely disappointed with how limited and confusing the smart TV interface is. When I press the Home button, only a few pre-installed apps show up—no option to download others like Disney+ or Exxen, even though I have paid subscriptions to both. I expected to enjoy my stre...

I bought the Sony WF-1000XM4 earbuds expecting premium quality, but what I got is completely unacceptable. Both the left and right earbuds barely last 30 minutes on a full charge before shutting off. Sometimes they give a low battery warning, and other times they just power off without any notice. T...

On October 2, 2025, I purchased Red Dead Redemption 2: Ultimate Edition from the PS Store for ₺680.34. Less than two days later, the price dropped to ₺200. While the download had started, I had not even opened the game, and when I emailed the PS Store, the game had not fully downloaded yet. I report...

I purchased a PS5 in Dubai, but I cannot buy any games. Every time I try to purchase a game, I receive an "Unidentified error occurred, please try again later" message. No matter how many times I retry, the error persists, making my PS5 completely unusable for gaming. I work between 9 AM and 6 PM, ...

Sony PlayStation Plus has charged me twice for my subscription, and I am requesting an immediate refund. On February 10, 2024, the membership fee was deducted from my account as expected. However, on February 14, 2025, another charge was made without my consent or notification. I have been using Pl...

I recently purchased a game through Sony Eurasia, but I cannot access it at all. Every time I try to launch the game, it gets stuck on the same screen and refuses to load. I have no idea why this is happening, and I cannot find any official support or assistance to resolve the issue. I have attempt...

Hello, I purchased my Sony WF-1000XM3 Bluetooth earbuds in 2021, and recently, I started experiencing issues with them. When I reached out to Sony customer service and the authorized service center, their response was shocking: "We don’t repair these, just buy a new one." How is this acceptable for...

I submitted my Sony Eurasia warranty-covered PlayStation 5 DualSense controller for repair due to an analog drift issue on December 21, 2024, at Sony's authorized service center in Eskişehir (Görgün Elektronik). The controller is still under warranty, and I provided all necessary documents, includin...

I recently discovered that Sony PlayStation charged my credit card without my authorization. When I contacted my bank to reverse this unauthorized transaction, Sony responded by permanently blocking my account. This is completely unacceptable! I purchased my PlayStation with a warranty, expecting re...