The timing belt on my 2014 Volkswagen Polo was replaced in August 2025 at 93,000 km at the authorized Volkswagen Elazığ Polatlar Service Center for $1,333. Shortly after this repair, the vehicle experienced a significant loss of power, struggled to climb hills, and began making a screw-like rattling noise from the timing belt area.
When I took the car back to the same service center, I was informed that the bearings had not been properly seated. The vehicle was hastily reassembled and essentially handed back to me without proper care or attention. Now, after only a few months, a loud and alarming bearing rattling noise—clearly audible from outside the vehicle—has started coming from the same area again.
My car, which had never previously been serviced outside authorized facilities and which I have maintained with great care, has now become a vehicle that cannot seem to leave the service center due to this careless and faulty repair. Although the service center partially acknowledged their mistake, I strongly anticipate that they will attempt to offer new excuses regarding this latest issue. Their dismissive “bring it in and we’ll take a look” attitude does not come close to addressing the seriousness of the hardship I have experienced.
I request that Volkswagen Headquarters urgently intervene in this matter, ensure that my vehicle is repaired properly and permanently at no cost by Volkswagen Elazığ Polatlar Authorized Service, and fully remedy the hardship I have suffered.
I bought a Polo Life 1.0 DSG passenger car from Elis Automotive in December 2023. I have driven all kinds of Volkswagen vehicles, but I have never seen a problem like the one I bought. The vehicle shakes in 1st, 2nd and 3rd gear. When I went to the service and explained the problem, they connected t...
I purchased my Honda Civic in February 2024, and six months later, an unusual rattling noise started coming from the engine. The noise has progressively worsened over time. When I first took the vehicle to the Diyarbakır Honda service center, they dismissed the sound as normal. However, after compar...
On December 11, 2023, I scheduled an appointment and left my car at Doğuş Oto, the authorized service for Volkswagen in Esenyurt. My complaint was about a strange noise when turning the steering wheel. They identified a problem with the left wheel axle head, suggesting a replacement would solve it. ...
I own a 2020 Opel Grandland X, and in March 2024, at just around 60,000 km, the timing belt snapped and had to be replaced. That alone was concerning for such a low mileage vehicle. But the real trouble began in December 2024, when the car suddenly lost power—unable to exceed 30 km/h on an incline—a...
My 2023 VW Polo vehicle has a weird sound and vibration on the left-hand front wheel (LH fwd). I feel the vibration through the gas pedal, brake pedal, and floor while driving. Esenyurt Doğuş Oto VW service has not resolved the issue. I want it fixed as soon as possible. Otherwise, I will not purcha...
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