Fansly Logo

Fansly

Fansly Logo
Fansly

Complaints

15 complaints
Search in results...

Fansly Android App Wont Launch or Open on My Phone With No Error Code

I am unable to log into the Fansly application on my Android device. When I tap the application icon, it fails to open w...

OnlyFans Impersonation Complaint — Remove Fake Account

38

A fake OnlyFans account has been created in my name. My photo is being used as the profile picture and +18 content is be...

Someone Created a Fansly Account Using My Photos Without Consent

14

On the Fansly platform (a Wix-based site), an account has been created using my photos without my knowledge or consent. ...

Fansly Charged My Card Without 3D Protection

98

I recently experienced unauthorized charges from Fansly, totaling around ₺450, without any 3D protection or notification...

Fake Fansly Account Using My Name and Photos – Request to Remove Content

117

A Fansly account has been created using my photos and name, sharing inappropriate images and videos to mislead people un...

Fake Fansly Account Using My Name and Photos – Requesting Immediate Removal

149

A fake Fansly account has been created using my name and photos without my consent. This unauthorized account is posting...

Fake Fansly Account Using My Name and Photos Without Consent

11

An account has been created on Fansly using my name and photos without my permission. This account does not belong to me...

Fake Fansly Account Using My Instagram Photos Without Consent

9

On the Fansly (Wix-based) website, an account has been created using my photos taken from Instagram without my permissio...

Unauthorized Fansly and Instagram Accounts Created in My Name

106

I am facing a serious issue where a Fansly account has been created under my name without my consent. This account is ab...

Unauthorized Account on Fansly Using My Name and Photos

161

An unauthorized account was created on Fansly under my username (Yağ******_) and with my photos, without my knowledge or...

Fansly Scam Account Sending Requests Using My Identity

7

An account has been created on the Fansly (Wix-based) website using my photos taken from Instagram without my permission...

How to Report a Fake Fansly Account Using My Images

7

On the Fansly platform (a Wix-based site), an account has been created using my photos without my knowledge or consent. ...

Brand Overview: Fansly

Fansly is a subscription-based social media and creator monetization platform operated by Select Media LLC. The platform launched in 2020 and is primarily known for allowing creators to sell access to exclusive, often adult-oriented, content through subscriptions and individual purchases. Public company information identifies Micheal Etelis as its founder.

Contact Info

Customer support email: [email protected]

Phone: +1 (844) 927-3881. Fansly lists this number as a voicemail contact rather than a standard live customer-service line.

Company: Select Media LLC, 145 West Ostend St. Suite #600, Baltimore, MD 21230, United States.

Industry and Operations

Fansly operates in the creator economy and online subscription-content industry. Creators can build profiles, communicate with followers, and monetize photos, videos, voice notes, livestreams, messages, and other digital content. Fans can follow creators, subscribe to paid tiers, purchase individual pay-per-view content, send tips, and use an account wallet for purchases.

  • Paid creator subscriptions with recurring billing
  • Pay-per-view and individually purchased digital content
  • Tips and paid messaging
  • Livestreaming and ticketed or restricted-access streams
  • Creator discovery through search and personalized recommendations
  • Digital wallet and payment tools for fans
  • Creator earnings and payout services

User Sentiment

User sentiment is mixed but includes a significant number of complaints concerning billing, refunds, customer support, content access, and disputes between subscribers and creators. Recent consumer complaints frequently focus on transactions users say were unexpected, difficulties obtaining refunds, and concerns about the level of customer protection when purchased content does not meet expectations.

  • Unexpected or disputed charges: Some users report being charged for wallet top-ups, purchases, or subscriptions they say they did not intend to make or did not clearly confirm.
  • Refund difficulties: A recurring complaint is that refunds are difficult to obtain, particularly for digital content or transactions that users consider accidental, misleading, or unsatisfactory.
  • Automatic subscription renewals: Users sometimes complain about recurring subscription charges after forgetting to disable automatic renewal before the next billing date.
  • Unfulfilled or misleading creator offers: Some subscribers report paying for subscription tiers or content that they believe did not match the advertised benefits or descriptions.
  • Customer support concerns: Some users describe slow responses, unsatisfactory resolutions, or difficulty getting support to intervene in disputes involving creators, payments, or account issues.
  • Purchased content access: Complaints include losing access to purchased content after a creator account or content is removed and disagreements about whether compensation should be provided.
  • Account and payment restrictions: Some users report payment methods being blocked or accounts being restricted or terminated without what they consider sufficient explanation or assistance.
  • Creator-related disputes: Some creators report concerns involving account restrictions, earnings, payouts, or difficulties resolving disputes with the platform.

Share Your Experience

If you’ve experienced issues with Fansly, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help other consumers make informed decisions.