Brand Overview: Fansly
Fansly is a subscription-based social media and creator monetization platform operated by Select Media LLC. The platform launched in 2020 and is primarily known for allowing creators to sell access to exclusive, often adult-oriented, content through subscriptions and individual purchases. Public company information identifies Micheal Etelis as its founder.
Contact Info
Customer support email: [email protected]
Phone: +1 (844) 927-3881. Fansly lists this number as a voicemail contact rather than a standard live customer-service line.
Company: Select Media LLC, 145 West Ostend St. Suite #600, Baltimore, MD 21230, United States.
Industry and Operations
Fansly operates in the creator economy and online subscription-content industry. Creators can build profiles, communicate with followers, and monetize photos, videos, voice notes, livestreams, messages, and other digital content. Fans can follow creators, subscribe to paid tiers, purchase individual pay-per-view content, send tips, and use an account wallet for purchases.
- Paid creator subscriptions with recurring billing
- Pay-per-view and individually purchased digital content
- Tips and paid messaging
- Livestreaming and ticketed or restricted-access streams
- Creator discovery through search and personalized recommendations
- Digital wallet and payment tools for fans
- Creator earnings and payout services
User Sentiment
User sentiment is mixed but includes a significant number of complaints concerning billing, refunds, customer support, content access, and disputes between subscribers and creators. Recent consumer complaints frequently focus on transactions users say were unexpected, difficulties obtaining refunds, and concerns about the level of customer protection when purchased content does not meet expectations.
- Unexpected or disputed charges: Some users report being charged for wallet top-ups, purchases, or subscriptions they say they did not intend to make or did not clearly confirm.
- Refund difficulties: A recurring complaint is that refunds are difficult to obtain, particularly for digital content or transactions that users consider accidental, misleading, or unsatisfactory.
- Automatic subscription renewals: Users sometimes complain about recurring subscription charges after forgetting to disable automatic renewal before the next billing date.
- Unfulfilled or misleading creator offers: Some subscribers report paying for subscription tiers or content that they believe did not match the advertised benefits or descriptions.
- Customer support concerns: Some users describe slow responses, unsatisfactory resolutions, or difficulty getting support to intervene in disputes involving creators, payments, or account issues.
- Purchased content access: Complaints include losing access to purchased content after a creator account or content is removed and disagreements about whether compensation should be provided.
- Account and payment restrictions: Some users report payment methods being blocked or accounts being restricted or terminated without what they consider sufficient explanation or assistance.
- Creator-related disputes: Some creators report concerns involving account restrictions, earnings, payouts, or difficulties resolving disputes with the platform.
Share Your Experience
If you’ve experienced issues with Fansly, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help other consumers make informed decisions.