On September 24, 2025, around 6:00 PM, I tried to purchase Uncharted 3 through Psapp, but by mistake, I ended up buying Uncharted 1 instead. About one hour after the purchase, I immediately requested a refund but received a message saying that the refund could not be processed. My transaction ID is 786936778015942.
I only realized I had bought the wrong game after launching it — the graphics were noticeably outdated, and I noticed I had purchased the first game instead of the third. The titles, prices, and descriptions for both games were almost identical, which caused the confusion. I made the payment using my credit card, and this is the first time I’ve had such an issue.
I contacted customer support, but have not received any response. I’m requesting a refund of ₺649 for the wrong game purchased in error.
I expect Psapp to review this issue and process my refund promptly, as the mistake was unintentional and due to unclear labeling between similar titles.
Hello, I made an in-game purchase in PUBG but I accidentally bought the wrong item. I want to return it, but Steam is not allowing it. If I get a refund, I will purchase another item. I have already sent multiple requests for support, but none of them have been addressed so far. I've been waiting fo...
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On 19/03/2025 at 23:45, I attempted to purchase Crysis Remastered through Epic Games using the GPay bank transfer option. The payment was successfully withdrawn from my account, but the game never appeared in my Epic Games library—and I can’t find any record of the transaction on their platform. I ...
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