Sony Refused Warranty Service for My PS5 DualSense Charging Station

I purchased a Sony PlayStation 5 DualSense Controller Charging Station from the seller “srmtelectronıc” through the Hepsiburada.com website on August 13, 2025, in Istanbul, Turkey. I have been using the product with its invoice since the date of purchase; however, for approximately the past month, the device has completely stopped charging and has become unusable.

Although it is clear that the product has a manufacturing or technical defect, when I contacted Sony’s authorized service center, I was informed that products purchased in August are not considered to be covered under the “Sony Eurasia” warranty. For this reason, they stated that they could not process the device under warranty and that I would need to resolve the issue with the company from which I purchased the product.

After this, when I contacted Hepsiburada customer service, I was told that the “srmtelectronıc” store I purchased the product from had left the platform and that they therefore could not provide any support. Despite having the invoice and my legal right to a two-year warranty, I have been left without a solution because the seller has closed its store and Sony claims the product is not covered under its warranty.

I do not accept that a product I paid for, that has an invoice, and that should be covered by a two-year warranty can be left completely without support in this way. I request that Hepsiburada fulfill its legal obligations and provide free warranty repair for my faulty Sony PlayStation 5 DualSense Controller Charging Station or replace the product with a new one. If this is not possible, I request a full refund of the amount I paid for this product.