Sony Banned My PS Account Without Refund or Explanation

I created a PlayStation account through Sony and purchased a 1-month Essential subscription using my own Papara card. Just two days later, the account was banned without warning. According to Sony's own policies, they are supposed to send an email explaining the reason for the ban, but I never received any such notification.

I called customer support and waited on hold for 40 minutes. After providing all requested information, they asked for my PS console’s serial number. I didn’t have it on hand since I was at the office, so I called back the next day with my case number and console details. Then things got even worse.

The representative, who wasn’t even fluent in Turkish and had a condescending tone, told me that if my 12-year-old nephew used the account, he would need to call himself. I explained clearly that the account, payment, and console are all mine, and my nephew was just a guest playing from my home, on my device. Still, they insisted the account was not mine and that my 12-year-old nephew must call them directly.

Despite my frustration, I remained respectful—yes, I raised my voice due to the absurdity of the situation, but I didn’t insult anyone. The rep kept interrupting me and finally said, “I’m ending this call”, then hung up.

I’m appalled that a global brand like Sony would employ support agents who refuse to help, close accounts with no explanation, and keep customers’ money.

From this point forward, I will no longer use my PlayStation device, nor will I spend another ₺ on Sony products. I’m moving to PC or Xbox, where customers are treated with basic respect.