Hello, I purchased the PlayStation 5 console when it was first released, and since then I have had to use a total of three different DualSense controllers. All of these controllers have experienced recurring issues without any user-related damage, and I strongly believe these are not individual cases but chronic manufacturing defects. The first controller I used developed a loose and faulty R2 trigger spring. This part is especially affected in games like FIFA, where adaptive triggers increase resistance due to player fatigue, putting significant stress on the internal spring mechanism. Over time, this leads to the spring stretching or breaking. This issue was resolved through a free replacement under warranty. Unfortunately, the replacement controller experienced the same R2 spring issue. I then purchased a third original DualSense controller with my own money, and once again encountered the same defect. The fact that all three controllers had the exact same issue clearly points to a production-related flaw. In addition to that, all three of my current DualSense controllers are also experiencing L3 analog stick drift. The character moves to the left without any input, significantly impairing gameplay. None of the controllers were dropped or physically damaged in any way. Let me emphasize: I used the PlayStation 4 controller for years and never had a single issue. In contrast, the DualSense controllers for PS5 show serious shortcomings in both build quality and internal mechanism durability. Dozens of users report the same issues across social media and gaming forums, showing this is not an isolated problem, but rather a widespread quality issue. While I reserve my legal right to submit this to the Consumer Arbitration Board, I am reaching out in the spirit of mutual goodwill and customer satisfaction, hoping that Sony will take responsibility and resolve the matter directly. Therefore, I kindly request a free replacement or a permanent solution for my defective DualSense controllers. If necessary, I am willing to send them in for inspection. Sincerely
I purchased a PlayStation 5 when it was first released and have since used three different DualSense controllers, all of which developed recurring issues without any user-related damage. These persistent problems clearly indicate a manufacturing defect rather than an isolated case. On my first Dual...
I purchased the PlayStation 5 console during its initial release and have since used three separate DualSense controllers due to repeated technical issues. Despite careful usage and no user-related damage, I consistently faced the same defects, leading me to believe this is a chronic manufacturing p...
I had bought a PlayStation 5 and an extra DualSense controller as a backup from a technology store. The controller that came with the PlayStation had some issues from the first day, such as sticking buttons and failure to register commands, but since I didn't use those buttons in the games I played,...
Two of these gamepads have already broken in a year and a half, and one of them is out of warranty. When you spend money on something that doesn't last, it's a pain. Even though they were still under warranty, it's interesting that the gamepads broke so quickly. It makes me wonder about the quality ...
My Xbox Series X controller, purchased for its quality and durability, has unexpectedly developed an issue with the left analog stick. It no longer functions when pushed forward, making it impossible to play any games. This problem arose without any misuse, and it has completely disrupted my gaming ...
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