I purchased my Sony WF-1000XM4 earbuds two years ago and have only used them occasionally, alternating with another device. When I first bought them, the performance was outstanding — sound quality, noise cancellation, everything worked perfectly. However, after a software update, the battery life dropped drastically; now the earbuds die within 10–15 minutes of use.
The product is no longer under warranty, but considering Sony’s reputation for quality, this kind of issue is extremely disappointing. The earbuds themselves are great, but the battery problem completely overshadows their performance and value. I reached out to the service center, but they were unable to offer any effective support or repair options.
I’m truly frustrated that there’s no higher point of escalation or additional support for such a widespread issue. After this experience, I regret buying Sony products and have lost trust in the brand. I request that Sony acknowledge and address this recurring battery degradation problem, which seems to have started after a firmware update, and offer repair or replacement options for affected users.
I bought the Sony WF-1000XM4 earbuds expecting premium quality, but what I got is completely unacceptable. Both the left and right earbuds barely last 30 minutes on a full charge before shutting off. Sometimes they give a low battery warning, and other times they just power off without any notice. T...
After speaking today with Sony Eurasia and their authorized service center, I learned that premium wireless earbuds such as the Sony WF-1000XM4 are not eligible for battery replacement once the warranty period has expired. This policy means that when the battery eventually dies, the product cannot b...
I purchased Huawei FreeBuds wireless earbuds, expecting long-lasting battery life from a reputable brand like Huawei. Shockingly, after just a relatively short period, the batteries have severely degraded—they barely hold a charge anymore! It's extremely disappointing because I specifically chose Hu...
The Sony WF-1000XM4 headphones I bought two years ago from the Media Markt store malfunctioned at the end of the warranty period, as if by design. Namely, the sound from the left earphone started to come out very little, and it started to make strange sounds like ringing while wearing the headphones...
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