I returned the parcel over a month ago, but Sephora hasn't done anything to give my money back. How can I get my refund from Sephora?

I placed an order through the Sephora USA website on December 13th, 2025, which included a Guerlain Rouge G lipstick and its case under the order number #744722019056. The lipstick and the case were supposed to be delivered separately. I received the lipstick first without any problem. A few days la...

On December 31, 2025, I ordered the Burberry Hero and Burberry Goddess perfumes from Sephora Sefa’s online website during a 25% discount promotion. My order number is 8005169922. On January 2, 2026, I received an email stating that my order had been canceled due to the items being out of stock. How...

I purchased a Chloé Signature Lumineuse Eau de Parfum 100 ml from Sephora’s online store with my order numbered 8004832995, and the product was delivered to my address in Gaziemir, İzmir, Turkey on 07.11.2025. I kept the perfume in my cupboard for a while without opening the box or removing the cell...

About one month ago, I purchased Armani My Way perfume from Sephora’s website. I had previously tried the same perfume from my sister-in-law; even with just one spray, the scent spread noticeably, lasted a long time, and smelled beautiful. However, the product I bought from Sephora is completely dif...

Around May 13 or 14, I purchased two perfumes from the Sephora store at İzmir Bornova Forum—one 100 ml Bvlgari Man Wood Essence and one 50 ml Giorgio Armani fragrance. The purchase was made under the name Muhterem Gündüz, and the store should be able to locate my receipt under that name. I paid appr...

On October 28, 2025, I purchased a Chloé perfume from the Sephora store located in Korupark Mall, and I paid $111 for this product. Shortly after purchasing the perfume, I noticed dark discoloration forming on the bottle, and the product became visually damaged in a serious way. I then returned to ...

On December 3, I purchased products from the Sephora app, split into three separate packages. In one of these orders, a eyeshadow and a lipstick were never sent. When I contacted customer service, I was told that the cost of the missing items would be refunded, but even after 12 days, no refund has ...

On December 6, 2025, I purchased two perfumes — Chanel No. 5 EDP and Coco Noir — at the Sephora Tunalı store in Ankara, paying a total of $419. When I opened the boxes at home, I noticed a black particle inside the lighter-colored bottle of Chanel No. 5. After consulting a few people familiar with t...

I am writing to report a problem I experienced with Sephora Turkey during the Black Friday campaign and the way my complaint was handled afterwards. During Black Friday, I purchased Sephora Turkey and successfully used the 50% promotion on my first order. On November 30th, the last day of the campai...

I purchased a full package for my wife from Sephora Turkey at the İstiklal Street store in Istanbul on 11 December 2025. The package was supposed to contain eight products, but when I arrived back home in Riyadh, Saudi Arabia, I discovered that there were only five products inside, meaning three cor...

On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, several gift items were automatically added to my cart, and I completed the payment with the clear expectation that these gifts would be included in my shipment. However, after the p...

We are a group attending a make-up training and on 28 December at around 12:15, 10–11 people from our group visited the Sephora store in Marmara Park in order to get to know the product features, examine them on site and shop. While we were looking at the products in front of the stands inside the s...

I purchased the Sephora Benefit Glam Cube Advent Calendar through the “pick up in store within 2 hours” option on Sephora’s online website because it was out of stock online, and I completed the payment. Although the product was supposed to be ready the same day, when I traveled from Tekirdağ to Ist...

Over the past month, I've shopped at both Aqua Florya and the Sephora several times. Despite purchasing different products each time, I haven't received any testers for any of my purchases. However, I believe testers should be provided so customers can get a feel for new products. This consistent oc...

I purchased a Dolce & Gabbana The One perfume from Sephora, but from the very first use I realized there was a serious issue. The scent disappeared within seconds and became completely undetectable. At first, I thought maybe I couldn’t smell it on myself, but I asked others to test it as well, and t...

I joined the Sephora Card Program and after reaching 15,000 points, my points were converted into reward coupons. According to Sephora, I earned two 10% discount coupons and was told the coupon codes were sent to my registered email address. However, no such email ever arrived — I checked both my in...

On September 17, 2025, I made a purchase worth ₺15,182 at the Sephora Capacity store (Invoice No: 3A22025000022560). I originally planned to place my order online, but I decided to buy directly from the store for convenience after checking product shades and completing my needs. When I got home and...

On September 13, I placed an order through the Sephora mobile app for the Huda Beauty Icy Nude eyeshadow palette (Order No: 8004651326). The order arrived on September 17, but when I opened the package, I saw that the palette was broken, and the mirror inside was covered in eyeshadow powder. Additi...

I recently realized that a Dior lipstick I purchased some time ago from the Sephora Ankamall store may not be authentic. After using it for a while, I noticed that its staying power is extremely poor and the packaging began peeling off in a very short time, which is not something I would expect from...

On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...

On September 13, I ordered the Milk Makeup Cooling Water Jelly Tint – Lip and Cheek Color Stick from Sephora’s online store, and it was delivered to me on September 14. When I first opened the product, I noticed bubbles on its surface and leakage in the packaging. Upon applying it to my face, it cau...

While trying to add my address in the Sephora mobile app, I keep receiving a “wording adress” error message, which prevents me from completing my order. I entered my address information fully and correctly, yet the system still blocks me. I had previously placed orders to this same address without a...

I experienced a serious issue with my online order from Sephora for a Huda Beauty liquid blush (Order #8004594335). When the product first arrived, the package was torn, so I returned it. However, my refund request was rejected on the grounds that the packaging was damaged, and the product was sent ...

About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...