If all regular methods fail and you've been waiting for a long time, contacting your credit card provider to submit a dispute can be your last resort. If they look into it, they might be able to drop the charges altogether.
Even though Sephora's refund processing time could be longer than anticipated, they should get to your return in the end. Please do not hesitate to bring your continued problems to the attention of a higher-ranking representative of Sephora's customer support department.
You can also file a complaint on our website.
Related Complaints
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Order Cancellation From Sephora

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Sephora Sold a Sealed Chloé Perfume That Leaked Before Opening

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Sephora Refused Refund After I Found Defect in Chanel Perfume I Bought

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I Face Missing Gift Items After My Sephora Online Order Was Placed

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Sephora Manager’s Disrespectful Behavior Toward Customer Group

We are a group attending a make-up training and on 28 December at around 12:15, 10–11 people from our group visited the ...Sephora store in Marmara Park in order to get to know the product features, examine them on site and shop. While we were looking at the products in front of the stands inside the s...
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Sephora Has Not Refunded Me for the Perfume I Returned
I returned the perfume I bought from Sephora, and I’ve been waiting for my refund to be deposited for two months. Every ...time I call, they say my refund was approved, that they’re busy at the moment, and that they’ve noted it as urgent. I even provided my bank details twice to make sure there was no ...
Sephora Did Not Send Any Testers Despite My Large Online Skincare Order

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Sephora Refused to Exchange My Hairbrush Without Prior Notice of Hygiene Policy
I bought a hairbrush from Sephora and later realized I had purchased the wrong product for my hair type. When I returned... to the store with my invoice to exchange it for the correct one, they refused due to hygiene reasons. I wasn’t informed about this policy at the time of purchase, and there is no ...
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I still haven't gotten the order, so it will be hard for me to follow up. When I called to tell you about the problem, a...ll I got was a canned answer about how to track my order. I already know how to keep track of an order, but that's not the issue here. The tracking number for the package doesn't s...
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The Sephora service I received really irritates me. For my mother, I ordered particular hair care goods including a styl...ing cream and a hair mask. Given Sephora's stellar reputation for quality, after waiting almost a month I was expecting everything to arrive as intended. Sadly, the product that at...
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I didn't receive my order and I am in Türkiye for just a few days. I tried everything in my power to get in touch with t...he customer service !!!! I sent emails, and called ! When I call they say that they can't help me because they don't speak English. And by email they ask me to call customer servic...
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Sephora Does Not Care About Its Customers!
I recently purchased a YSL lipstick from Sephora, expecting the exact shade I saw on the website. However, what I receiv...ed was a completely different color—a disappointing brick red mixture that was nothing like what I wanted. I even have photos to prove it. When I called customer service, they insi...

