I returned the parcel over a month ago, but Sephora hasn't done anything to give my money back. How can I get my refund from Sephora?

On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, several gift items were automatically added to my cart, and I completed the payment with the clear expectation that these gifts would be included in my shipment. However, after the p...

We are a group attending a make-up training and on 28 December at around 12:15, 10–11 people from our group visited the Sephora store in Marmara Park in order to get to know the product features, examine them on site and shop. While we were looking at the products in front of the stands inside the s...

I purchased the Sephora Benefit Glam Cube Advent Calendar through the “pick up in store within 2 hours” option on Sephora’s online website because it was out of stock online, and I completed the payment. Although the product was supposed to be ready the same day, when I traveled from Tekirdağ to Ist...

Over the past month, I've shopped at both Aqua Florya and the Sephora several times. Despite purchasing different products each time, I haven't received any testers for any of my purchases. However, I believe testers should be provided so customers can get a feel for new products. This consistent oc...

I purchased a Dolce & Gabbana The One perfume from Sephora, but from the very first use I realized there was a serious issue. The scent disappeared within seconds and became completely undetectable. At first, I thought maybe I couldn’t smell it on myself, but I asked others to test it as well, and t...

I joined the Sephora Card Program and after reaching 15,000 points, my points were converted into reward coupons. According to Sephora, I earned two 10% discount coupons and was told the coupon codes were sent to my registered email address. However, no such email ever arrived — I checked both my in...

On September 17, 2025, I made a purchase worth ₺15,182 at the Sephora Capacity store (Invoice No: 3A22025000022560). I originally planned to place my order online, but I decided to buy directly from the store for convenience after checking product shades and completing my needs. When I got home and...

On September 13, I placed an order through the Sephora mobile app for the Huda Beauty Icy Nude eyeshadow palette (Order No: 8004651326). The order arrived on September 17, but when I opened the package, I saw that the palette was broken, and the mirror inside was covered in eyeshadow powder. Additi...

I recently realized that a Dior lipstick I purchased some time ago from the Sephora Ankamall store may not be authentic. After using it for a while, I noticed that its staying power is extremely poor and the packaging began peeling off in a very short time, which is not something I would expect from...

On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...

On September 13, I ordered the Milk Makeup Cooling Water Jelly Tint – Lip and Cheek Color Stick from Sephora’s online store, and it was delivered to me on September 14. When I first opened the product, I noticed bubbles on its surface and leakage in the packaging. Upon applying it to my face, it cau...

While trying to add my address in the Sephora mobile app, I keep receiving a “wording adress” error message, which prevents me from completing my order. I entered my address information fully and correctly, yet the system still blocks me. I had previously placed orders to this same address without a...

I experienced a serious issue with my online order from Sephora for a Huda Beauty liquid blush (Order #8004594335). When the product first arrived, the package was torn, so I returned it. However, my refund request was rejected on the grounds that the packaging was damaged, and the product was sent ...

About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...

I recently visited a Sephora store, where I tried and genuinely liked a few products. Impressed by their quality, I decided to purchase the same items from Sephora’s official online store during a promotion. However, when my order arrived, I was shocked by the stark difference between what I had tes...

On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...

I’ve been trying to place an order through Sephora’s website, but I’m shocked to see that there is no home delivery option available—only store pickup. This completely prevents me from making a purchase, as there is no Sephora store in the city where I live. I even tried ordering via Google Shopping...

On July 13, 2025, I purchased the Rabanne Victor Elixir perfume from the Sephora Mall of İstanbul store for approximately ₺6,000. After just a few uses, I noticed that the perfume was leaving yellow stains on my clothing. This issue isn't unique to the bottle I bought—the store’s tester also caused ...

I returned the perfume I bought from Sephora, and I’ve been waiting for my refund to be deposited for two months. Every time I call, they say my refund was approved, that they’re busy at the moment, and that they’ve noted it as urgent. I even provided my bank details twice to make sure there was no ...

I am absolutely outraged with Sephora! I earned Black Card status, a supposed perk for loyal customers, but I've yet to receive the promised welcome email. This is incredibly frustrating. I've already sent emails to your support team, but all I get are automated responses, or worse, complete silence...

I am absolutely outraged with Sephora! Today, I bought a Clinique moisturizer, and what I received was completely unacceptable. There was no plastic seal or any protective packaging whatsoever. To make matters worse, the box was entirely empty—the actual cream wasn't even inside! How can a store lik...

I am absolutely furious with Sephora! My order arrived today, and one of the five products, the eyeliner, is completely defective and unusable. This is utterly unacceptable. The product simply doesn't dispense properly; sometimes nothing comes out, and other times it gushes out uncontrollably. I've ...

I am absolutely disgusted with Sephora and the Estee Lauder concealer I bought from their Armada store on May 22, 2025! I started using it, and now, less than a month later, it reeks of vinegar. This is utterly unacceptable for a product that's supposed to be fresh. It's obvious the concealer was ei...