On September 17, 2025, I made a purchase worth ₺15,182 at the Sephora Capacity store (Invoice No: 3A22025000022560). I originally planned to place my order online, but I decided to buy directly from the store for convenience after checking product shades and completing my needs.
When I got home and unpacked my products, I realized that no tester items were included in my shopping bag. I do not shop solely for testers, but considering the high amount I spent, it is very disappointing not to receive even a few. What makes this more frustrating is that a friend of mine, who shopped at the same store on the same day and bought fewer products, did receive testers.
This situation reflects poorly on customer satisfaction and consistency in store practices.
I expect Sephora to send me testers appropriate to my purchase and to ensure that store employees handle this matter more carefully in the future.
On April 21, 2025, I made a purchase worth ₺8,794 at the Sephora Mall of İstanbul store. Shockingly, despite the high amount I spent, I was not given even a single tester. I am a new Sephora member and had made my first purchase on April 11, 2025, spending ₺9,094. Excited by the idea of accumulatin...
I recently placed a Sephora online order totaling around ₺3500 for seven products. That’s not a small amount by any means. But despite spending that much, not a single tester was included in my package. It’s honestly frustrating to see people receiving testers for orders as low as ₺300, yet I receiv...
I bought a total of 7 products from Sephora online and paid around ₺3500. Considering the amount I spent, it’s honestly ridiculous that no testers were included in my order. Even customers who purchase a serum worth ₺300 receive testers, yet I didn’t receive anything, which truly upset me. I careful...
On November 17, 2024, at 3:43 PM, I visited the Sephora store in Mall of Istanbul and made a purchase worth ₺6,325.90. As I had encountered before, I faced the same issue again. The store employees do not provide tester products to customers making purchases and do not even bother to give any explan...
As a makeup artist, I frequently buy products online but decided to shop in-store at Sephora this time. I purchased a selection of high-end products, totaling over ₺26,000. However, the experience was far from satisfactory. The staff showed little interest in assisting me during the shopping process...
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