On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’ve received your return. The refund will be processed within 3 to 7 business days.”
That time frame has come and gone long ago—multiple times. It’s now July, and not a single ₺ has been credited back to my account. I feel completely ignored and strung along with false reassurances. This is not what I expected from a global brand that claims to value customer satisfaction.
I’m extremely frustrated and disappointed. I followed all the steps correctly and returned the item in perfect condition. Sephora has acknowledged the return, yet refuses to process the refund. I demand immediate action to refund the amount owed to me without further delay. If this isn’t resolved soon, I will escalate the issue to consumer protection authorities. Sephora must take responsibility and stop misleading customers.
It's February 22, and I'm still waiting for a refund from Sephora for an order that didn't go through. My card was charged on December 16 for ₺3,111.92, and despite my numerous efforts to address the problem, I have yet to receive a refund. I contacted customer service several times, but they just m...
About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...
On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...
On March 26, I placed an order for a powder from Sephora. When it arrived, the shade was completely wrong, so I immediately initiated a return. Today is April 25, and I still have not received my refund. I have contacted Sephora customer service at least 10 times, and each time they promised to esca...
On April 6, 2025, I placed an order on Sephora’s website and chose to pick it up from the Emaar store. When I went to collect it on April 9, the store staff informed me that the product was damaged and said my order would be canceled. They offered me a larger size available in-store, which I purchas...
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