I joined the Sephora Card Program and after reaching 15,000 points, my points were converted into reward coupons. According to Sephora, I earned two 10% discount coupons and was told the coupon codes were sent to my registered email address. However, no such email ever arrived — I checked both my inbox and spam/junk folders thoroughly.
When I contacted Sephora Customer Service, I was told the coupons could be used in-store. I explained that I specifically wanted to use them for online purchases, but the representative simply said, “If the email is missing, you cannot use them online. They are only valid in-store.” and closed the matter without offering any real help.
This issue has been ongoing for six months. I have my Sephora card number and can provide it if needed. I request that my coupon codes be re-sent to me so that I can use them in online shopping as originally promised. Sephora should ensure that digital rewards are properly delivered and usable, rather than leaving loyal customers with limited options and poor service.
Hello, I noticed that my recent purchases at Sephora have not been reflected in my rewards points balance. My points have remained unchanged for months. I made two in-store purchases, which I picked up from the store, and recently placed an online order. Although nearly a month has passed since the ...
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
I became a Sephora Black Card holder on April 15, 2025, but I still have not received any email regarding my Black Card gift or discount code. Although my points were reset as expected after the membership upgrade, I have yet to receive the promised communication about the Black Card benefits. Ther...
I've made several purchases from the Sephora online store, and I even have a Gold membership. However, I've never experienced anything like this before. When placing an order through the Sephora app, there was initially an issue during the order payment phase due to a glitch in their system, causing...
Despite spending over ₺75,000 at Sephora within the past year, my points are not visible in their system. According to their loyalty program, I should have been upgraded to a Gold Card membership by now, but I am still stuck with a Black Card. This has prevented me from enjoying the promised benefit...
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