I experienced severe distress on my return flight to Türkiye with Flyone Moldova on July 31, 2026. Despite completing my... online check-in prior to the flight and having an 8 kg hand luggage allowance with 40x30 dimensions—which I used without issue when traveling from Türkiye to Moldova—I was charged
I would like to report an issue regarding the check-in process and unfair charges I experienced with Fly One. I purchase...d my ticket (confirmation code G78NPJ) via Enuygun for my July 22 flight from Istanbul (IST) to Chisinau (RMO). Neither during nor after the ticket purchase process did I receive c
When I wanted to check in at the airport for my Chisinau flight on July 3, I was asked to pay €60 per person, totaling €...240 for 4 people, and I was forced to pay this fee. I received no information, email, or SMS notification—neither when purchasing my ticket nor afterward—indicating that a separate
I purchased a ticket from Flyone airline via Enuygun for my Istanbul – Chisinau flight on July 3, 2026. Despite having t...he correct PNR code (CEKVRB) and entering my information accurately, when I try to check in—both through Enuygun and through the airline's own channels—the system throws a "PNR not
They charged me a €60 check-in fee, stating they would not allow me onto the plane otherwise. Additionally, they specifi...ed that I had to possess a return ticket, or once again, they would refuse my boarding. It was a completely negative situation. After purchasing a bus ticket bound for Ukraine, the
I purchased my ticket with reservation number W325YL from FlyOne airline via Turna.com for my Istanbul – Chisinau flight... on June 12, 2026. During the purchase, I was informed that I had a 10 kg baggage allowance, so I did not expect to pay any additional fees. However, during check-in at the airpor
I purchased round-trip tickets with FlyOne for a family visit from Istanbul Airport to Chisinau, Moldova, scheduled for ...Saturday, May 23. However, our flight was canceled by the airline without any valid explanation, justification, or acceptable reason being provided. As a result of this cancellatio
On 15.05.2026, I booked a Flyone flight 5F-5712 on the route Dublin–Chișinău and back, with the booking reference V562NS.... I paid a total of 1,386 euros and received a booking confirmation by email. However, a few hours later part of the amount was returned to my bank account, my reservation was canc
"Thank you for receptivity and support"
On March 31, 2026, I traveled with FlyOne on flight 5F5581 from Chisinau to Tbilisi. Although my ticket clearly included... a cabin baggage allowance, I was told during check-in that I did not have the right to bring a cabin-size bag on board, and I was asked to pay an additional €35. My cabin baggage
On January 10, 2026, I traveled on a FlyOne flight from Istanbul to Chisinau departing at 10:40 AM. During the check-in ...process at the airport, I was unexpectedly required to pay a total of €110 for my 17 kg checked bag and check-in services. Since I needed to complete my travel, I had no choice but
On December 29, 2025, I traveled from Uzbekistan to Medina on a FlyOne flight. After arriving at my destination, my chec...ked baggage never appeared on the baggage claim carousel and was effectively lost. The suitcase contained my personal belongings, including clothing and important medications, whic
On October 25, 2025, I chose FlyOne for my flight from Chisinau Airport to Istanbul. I arrived at the airport approximat...ely five hours before departure and proceeded to check in my baggage about two hours before the flight. At that point, I was unexpectedly informed that I had to pay an additional c
On August 25, 2025, we purchased a FlyOne ticket for my father departing from Istanbul Airport. The purpose of this trip... was extremely important, as he was traveling to attend the funeral ceremony of his late Ukrainian wife. Unfortunately, despite having a valid ticket, he was unable to complete his
On August 14, I purchased a FlyOne ticket through the Enuygun platform for a flight scheduled on August 18, under reserv...ation number N46PTF. The total amount charged to my credit card was $91. I relied on the fact that the ticket had a refund guarantee and believed I would not face any issues if I n
Online check-in is not possible through Flyone system. They charge you an extra €35 check-in fee and trick you by direct...ing you to their office and asking for a refund. When you go to the office, they tell you that the payment has already been taken and there are no refunds. A €35 check-in fee for a
On August 11, 2025, I purchased a ticket from FlyOne for flight 5F5327 (Ticket No: 1234014648820). Before my flight, I a...ttempted to complete the online check-in process through the airline’s system, but the system would not allow me to check in successfully. When I arrived at the airport, FlyOne pe
I deeply regret choosing FlyOne for my trip. My flight scheduled for August 7 at 9:30 AM was delayed by approximately 3....5 hours without any proper explanation or timely notification being provided to passengers. Throughout the delay, we were left waiting at the airport with very little information
Flyone’s online check-in system didn’t work, and because of that, I was unable to complete my check-in in advance. As a ...result, they charged me £45 per person at the airport for something that was entirely their fault. Their system was down, yet I was penalized as if it was my mistake. That alone wa
I encountered a completely unacceptable situation with my Istanbul-Erivan and Erivan-Istanbul flights. The schedule was ...altered to the point where completing the trip is impossible, yet Fly One refuses to allow refunds or changes. My flight with PNR number Ycterk was originally scheduled for Februa
I booked a round-trip flight with Fly One for my outbound and THY for my return through Enuygun.com. Unfortunately, I ma...de a mistake with the dates and selected the wrong month. When I realized this, I immediately contacted Enuygun.com for a date change. They told me it would be more expensive to ch
I paid for a seat on Flyone, but when I arrived at the airport, they charged me an additional €40, claiming that I neede...d to do online check-in. Nowhere during the booking process was it clearly stated that I needed to complete online check-in after purchasing a seat. This feels like a blatant attem
I purchased a Flyone ticket from Chișinău to London on January 16, 2024, with a checked baggage allowance of 20 kg. At C...hișinău airport, I was instructed to take the baggage on board; I was not permitted to check it. When I arrived at customs, I was forced to remove all liquids from the luggage that
Please avoid this airline as much as possible! Saying that you don't have a representative of the airline when you have ...a delay of 8 hours, I am sorry but that's ridiculous! They won't refund you or compensate the delay or the cancellation of the flight, and their prices are exaggerated! Paying 300£
FLYONE is a low-cost airline headquartered in Moldova and operated by FLYONE Airlines. Founded in 2016, the airline provides scheduled and charter flights across Europe, the Middle East, and other international destinations. The company focuses on budget-friendly air travel and operates both direct and connecting flights.
Customer Support Email: [email protected]
FLYONE operates in the commercial aviation and low-cost airline industry. The airline provides passenger transportation services through online booking systems, mobile platforms, and airport operations.
User sentiment toward FLYONE is mixed to negative. While some travelers appreciate the affordable ticket prices, complaints frequently focus on delays, cancellations, refunds, and customer support responsiveness.
If you’ve experienced issues with FLYONE, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
