About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, and I still haven’t received a single cent back.
I’ve been checking my mobile banking app regularly—nothing. I even contacted my bank to confirm, and they assured me that no refund has been issued. On the other hand, Sephora customer service keeps telling me, every single time I call, that the refund process is “ongoing” and that they’ve sent emails about it. But I haven’t received any confirmation of action or timeline. It feels like I’m being given the runaround, and I’m tired of it.
This is unacceptable for a company like Sephora. If there’s a delay, it needs to be clearly communicated with accurate updates. I returned the broken item in good faith—now it’s Sephora’s responsibility to honor their word and issue my refund promptly. If this issue is not resolved soon, I will be escalating it to all relevant consumer protection authorities.
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
On March 26, I placed an order for a powder from Sephora. When it arrived, the shade was completely wrong, so I immediately initiated a return. Today is April 25, and I still have not received my refund. I have contacted Sephora customer service at least 10 times, and each time they promised to esca...
On January 23, 2025, I placed an order through Sephora, but without any explanation, it was canceled. Despite never receiving the product, the charge was still deducted from my card. Since then, I have contacted customer service multiple times through both phone calls and emails, yet all I get is, "...
I returned the perfume I bought from Sephora, and I’ve been waiting for my refund to be deposited for two months. Every time I call, they say my refund was approved, that they’re busy at the moment, and that they’ve noted it as urgent. I even provided my bank details twice to make sure there was no ...
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