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I Still Haven’t Received My Refund for the Broken Serum I Returned to Sephora

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Büşra
Sephora
July 29, 3:35 pm
13

About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, and I still haven’t received a single cent back.

I’ve been checking my mobile banking app regularly—nothing. I even contacted my bank to confirm, and they assured me that no refund has been issued. On the other hand, Sephora customer service keeps telling me, every single time I call, that the refund process is “ongoing” and that they’ve sent emails about it. But I haven’t received any confirmation of action or timeline. It feels like I’m being given the runaround, and I’m tired of it.

This is unacceptable for a company like Sephora. If there’s a delay, it needs to be clearly communicated with accurate updates. I returned the broken item in good faith—now it’s Sephora’s responsibility to honor their word and issue my refund promptly. If this issue is not resolved soon, I will be escalating it to all relevant consumer protection authorities.

Büşra
Büşra
August 01, 10:18 am

I keep calling but there is never a solution. For 2 months, look, I must have called at least 20 times, where is the solution? I checked my bank account again and still nothing has been refunded. Today I will apply to the Consumer Rights Arbitration Committee, enough is enough.

Büşra
Büşra
August 07, 9:19 pm

I will sue you tomorrow, it’s been 2 months, this is what you wanted. You will see how many times over the non-refunded amount I will receive. Let’s see.

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Sephora
August 08, 12:18 pm (9 days after complaint)

Dear Customer, Hello, First of all, we apologize for the inconvenience we have unintentionally caused you. You will be contacted as soon as possible. We also thank you for your interest and understanding. We wish you a pleasant day. Sephora Turkey

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