ID:32785354

My Sephora Eyeliner Is Defective And Useless

My Sephora Eyeliner Is Defective And Useless
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Nehir
Sephora
June 14, 9:04 pm
3

I am absolutely furious with Sephora! My order arrived today, and one of the five products, the eyeliner, is completely defective and unusable. This is utterly unacceptable. The product simply doesn't dispense properly; sometimes nothing comes out, and other times it gushes out uncontrollably. I've tried to apply it five separate times, and each attempt resulted in a messy, uneven line that's impossible to work with.

I regret not reading the reviews for this specific eyeliner before purchasing it, but honestly, I shouldn't have to. When you buy from Sephora, you expect quality, not a faulty product that's clearly a waste of money. This isn't just an inconvenience; it's ₺ that went straight down the drain because Sephora shipped me a broken item. It's an incredibly frustrating experience, and I'm left with a product I can't even use.

Sephora, you need to fix this immediately. I demand a full refund or a replacement eyeliner that actually works as intended. This defective product is a clear sign of poor quality control. Take responsibility for selling faulty items and ensure that future customers don't have to deal with this kind of frustrating and wasteful experience.

Nehir
Nehir
June 18, 10:49 pm

They still haven't done anything about this issue, they're just stalling. What can I say, every time I call customer service, they tell me something different. I mean, the product could be faulty or problematic, so why isn't anything being done about this? If this issue continues to drag on, I will stop using the brand and complain wherever else I can.

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