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Complaints

93 complaints
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1

Sephora Birthday Coupon Cannot Be Used

Sebnem
Sebnem
April 21 2:08 PM47

I have been experiencing an ongoing issue with my Sephora birthday coupon that has still not been resolved. On April 3, ...

Sephora Loyalty Points Missing From Orders

Seray
Seray
March 21 3:01 AM19

Since November 2025, I have placed five different orders with Sephora Turkey, some online and some in physical stores, b...

1

Sephora Employee Refused Tester Despite Providing Them to Others

Pelin
Pelin
March 9 1:49 PM23

Yesterday, while shopping at the Sephora store in Marmara Park between 5:00 PM and 6:00 PM, I experienced a very uncomfo...

1

Sephora Refuses to Send Promised Gold Member Annual Gift

Esra
Esra
February 24 1:37 PM36

I have been a Sephora Gold member since 2014 and, despite this long-standing membership, I still have not received the a...

1

Sephora Employees Caught Insulting Customer in Perfume Section

İrem
İrem
February 6 12:32 AM34

I was deeply disappointed by an incident I experienced on February 4 at around 4:30 PM at the Sephora Nişantaşı store, w...

1

Sephora Delays Refund for Over 60 Days Despite Law Requiring 14-Day Return

Bilge
Bilge
February 2 11:40 AM31

On November 30, 2025, I placed order number 8005037773 with Sephora and paid approximately $38 for a Make Up For Ever Ar...

Sephora Store Visit Ends Early Due to Staff Attitude Issues

İrem
İrem
January 27 12:41 AM36

On January 27, 2026, I visited the Sephora store located in Samsun Piazza Mall. During my time in the store, the behavio...

5
Resolved

Sephora Failed to Award Points for a Big In-Store Purchase

Pınar
Pınar
January 17 11:37 PM39

"My problem has been resolved, thank you"

On January 17, 2026, I made a purchase of 8,760.40 TL at your Sephora store...

1

Sephora Order Missing Item

Seyit
Seyit
January 9 12:15 AM89

I placed an order through the Sephora USA website on December 13th, 2025, which included a Guerlain Rouge G lipstick and...

Order Cancellation From Sephora

Nilgun
Nilgun
January 5 9:08 AM36

On December 31, 2025, I ordered the Burberry Hero and Burberry Goddess perfumes from Sephora Sefa’s online website durin...

1

Sephora Sold a Sealed Chloé Perfume That Leaked Before Opening

Nalan
Nalan
December 22, 2025 12:21 AM56

I purchased a Chloé Signature Lumineuse Eau de Parfum 100 ml from Sephora’s online store with my order numbered 80048329...

Sephora Refused Refund After I Found Defect in Chanel Perfume I Bought

İlknur
İlknur
December 13, 2025 9:07 AM49

On December 6, 2025, I purchased two perfumes — Chanel No. 5 EDP and Coco Noir — at the Sephora Tunalı store in Ankara, ...

Sephora Black Friday Promotion Failed, and Customer Service Gave Misleading Response

Gizem
Gizem
December 12, 2025 6:23 PM56

I am writing to report a problem I experienced with Sephora Turkey during the Black Friday campaign and the way my compl...

I Face Missing Items In Sephora Turkey Gift Set Bought In Istanbul

Sherif
Sherif
December 12, 2025 2:50 PM53

I purchased a full package for my wife from Sephora Turkey at the İstiklal Street store in Istanbul on 11 December 2025....

I Face Missing Items In Sephora Turkey Gift Set Bought In Istanbul
1

I Face Missing Gift Items After My Sephora Online Order Was Placed

Betül
Betül
December 9, 2025 5:23 PM49

On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, sev...

1

Sephora Manager’s Disrespectful Behavior Toward Customer Group

Özlem
Özlem
November 28, 2025 8:35 PM49

We are a group attending a make-up training and on 28 December at around 12:15, 10–11 people from our group visited the ...

1

Sephora Advent Calendar Not Prepared In Store - Refund Still Not Received

Su Karakurt
Su Karakurt
November 18, 2025 4:25 AM24

I purchased the Sephora Benefit Glam Cube Advent Calendar through the “pick up in store within 2 hours” option on Sephor...

Sephora Employees Not Giving Out Testers

Kübra
Kübra
October 24, 2025 8:21 AM60

Over the past month, I've shopped at both Aqua Florya and the Sephora several times. Despite purchasing different produc...

1

Sephora Birthday Gift Code Did Not Work When I Tried to Use It

Tilba
Tilba
September 12, 2025 3:45 PM36

I was informed by Sephora that I had been given a birthday gift with a special code that could only be added to my baske...

5
Resolved
Nisa
Nisa
August 4, 2025 11:47 PM6
Nisa removed this complaint from publication
1

Sephora Staff Treated Me Poorly

Esra
Esra
July 11, 2025 1:13 AM21

I visited the Sephora store around noon. I had added a few items to my cart on Sephora’s online shopping app and went to...

1

Sephora Has Not Refunded Me for the Perfume I Returned

Selin
Selin
June 20, 2025 10:22 AM29

I returned the perfume I bought from Sephora, and I’ve been waiting for my refund to be deposited for two months. Every ...

1

Sephora Gave Me Only One Tester Despite Buying Makeup and Shampoo Regularly

Senem
Senem
April 16, 2025 3:38 PM11

I made a purchase of around ₺9000 from a Sephora store and I shop there regularly, buying shampoo, makeup, and other ite...

Sephora Did Not Send Any Testers Despite My Large Online Skincare Order

Cemre
Cemre
April 10, 2025 5:01 PM14

I bought a total of 7 products from Sephora online and paid around ₺3500. Considering the amount I spent, it’s honestly ...

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Sephora is a leading beauty retailer with over 2,500 stores worldwide. The company offers a wide range of makeup, skincare, fragrance, and hair care products from top brands. In addition, Sephora's in-store beauty consultants provide personalized advice and guidance, and the company also offers a loyalty program, online shopping, and a mobile app. Sephora is also known for its wide range of products and services and its commitment to customer service.