I have been a Sephora Gold member since 2014 and, despite this long-standing membership, I still have not received the annual gift promised to Gold members for 2024. For about two years, every time I asked about it, I was told that my gift would be sent and that the process was simply taking longer ...
I was deeply disappointed by an incident I experienced on February 4 at around 4:30 PM at the Sephora Nişantaşı store, which I visit frequently and which is located near where I live in Nişantaşı. Until that day, it had been a store I enjoyed visiting; however, after this incident, I have begun to s...
On November 30, 2025, I placed order number 8005037773 with Sephora and paid approximately $38 for a Make Up For Ever Artist Color Pencil product. Although I never received the product from the İstinye Sephora store, and more than 60 days have passed, no refund has been issued to my credit card. Dur...
On January 27, 2026, I visited the Sephora store located in Samsun Piazza Mall. During my time in the store, the behavior of the staff made me extremely uncomfortable. Their constant following, as if closely monitoring me, and repeatedly staring at me caused me to feel devalued and uneasy. In additi...
"My problem has been resolved, thank you"
On January 17, 2026, I made a purchase of 8,760.40 TL at your Sephora store in Marmara Forum Shopping Mall, Istanbul, paying in cash at 5:48 PM. Durin...
I placed an order through the Sephora USA website on December 13th, 2025, which included a Guerlain Rouge G lipstick and its case under the order number #744722019056. The lipstick and the case were supposed to be delivered separately. I received the lipstick first without any problem. A few days la...
On December 31, 2025, I ordered the Burberry Hero and Burberry Goddess perfumes from Sephora Sefa’s online website during a 25% discount promotion. My order number is 8005169922. On January 2, 2026, I received an email stating that my order had been canceled due to the items being out of stock. How...
I purchased a Chloé Signature Lumineuse Eau de Parfum 100 ml from Sephora’s online store with my order numbered 8004832995, and the product was delivered to my address in Gaziemir, İzmir, Turkey on 07.11.2025. I kept the perfume in my cupboard for a while without opening the box or removing the cell...
On Sephora’s website and mobile app, it is clearly stated that customers who shop above a certain spending threshold are upgraded to Gold membership and that a Gold welcome gift is sent to new Gold card members. I became a Gold card member around February or March 2025, but despite several months pa...
At the Sephora store in Nişantaşı, the cashier staff consistently refuse to help with testers, repeatedly saying that they are “not available.” I experienced the same situation again yesterday, and I can see that I’m not the only one—many other customers are also complaining about this issue. Norma...
On December 17, 2025, I shopped at the Sephora store in Vadi Istanbul. I’ve been a customer who regularly buys cosmetics and chooses Sephora for years, but I keep experiencing the same problem at this location. The store staff are extremely inattentive, chatting among themselves and ignoring custome...
About one month ago, I purchased Armani My Way perfume from Sephora’s website. I had previously tried the same perfume from my sister-in-law; even with just one spray, the scent spread noticeably, lasted a long time, and smelled beautiful. However, the product I bought from Sephora is completely dif...
Around May 13 or 14, I purchased two perfumes from the Sephora store at İzmir Bornova Forum—one 100 ml Bvlgari Man Wood Essence and one 50 ml Giorgio Armani fragrance. The purchase was made under the name Muhterem Gündüz, and the store should be able to locate my receipt under that name. I paid appr...
In my Sephora app account, my registered Sephora card showed around 16,800 points until yesterday. However, when I logged into the app again on December 17, 2025, at 9:42 AM, I saw that my points had dropped to 3,285 without any explanation. Such a large difference in points is not possible, and I w...
I’ve been experiencing a very serious issue with the Sephora mobile app for a long time. Even though my password is correct, the app constantly shows an “incorrect” error and won’t let me log in. I reset my password over and over again, but the system still won’t allow access, and sometimes I have t...
On October 28, 2025, I purchased a Chloé perfume from the Sephora store located in Korupark Mall, and I paid $111 for this product. Shortly after purchasing the perfume, I noticed dark discoloration forming on the bottle, and the product became visually damaged in a serious way. I then returned to ...
On November 29, 2025, I placed order number 8005000181 through the Sephora mobile app, which was supposed to be delivered to my address in Gaziantep, but it has still not reached me. My order was marked as “product lost,” and no delivery has been made to me. When I contacted Sephora about this issu...
I would like to share the inconvenience I experienced regarding Sephora’s birthday gift. I have been shopping at Sephora for a long time and I am a Black member. I only learned about the birthday gift program after a friend received one. Last year, no birthday gift was assigned to me either. I reali...
On December 3, I purchased products from the Sephora app, split into three separate packages. In one of these orders, a eyeshadow and a lipstick were never sent. When I contacted customer service, I was told that the cost of the missing items would be refunded, but even after 12 days, no refund has ...
Through Sephora, with order number 8004897060, I purchased L’Oréal Professionnel Absolut Repair Molecular Dual-Phase Professional Treatment Oil. Along with my order, a Metal Detox Mini Duo Set was sent to me as a gift. I applied the product once on December 7, strictly following the usage instructi...
On December 6, 2025, I purchased two perfumes — Chanel No. 5 EDP and Coco Noir — at the Sephora Tunalı store in Ankara, paying a total of $419. When I opened the boxes at home, I noticed a black particle inside the lighter-colored bottle of Chanel No. 5. After consulting a few people familiar with t...
I am writing to report a problem I experienced with Sephora Turkey during the Black Friday campaign and the way my complaint was handled afterwards. During Black Friday, I purchased Sephora Turkey and successfully used the 50% promotion on my first order. On November 30th, the last day of the campai...
I purchased a full package for my wife from Sephora Turkey at the İstiklal Street store in Istanbul on 11 December 2025. The package was supposed to contain eight products, but when I arrived back home in Riyadh, Saudi Arabia, I discovered that there were only five products inside, meaning three cor...
On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, several gift items were automatically added to my cart, and I completed the payment with the clear expectation that these gifts would be included in my shipment. However, after the p...
Sephora is a leading beauty retailer with over 2,500 stores worldwide. The company offers a wide range of makeup, skincare, fragrance, and hair care products from top brands. In addition, Sephora's in-store beauty consultants provide personalized advice and guidance, and the company also offers a loyalty program, online shopping, and a mobile app. Sephora is also known for its wide range of products and services and its commitment to customer service.