Sephora

I would like to report an issue regarding the points on my Sephora card. On April 6, I made a purchase of approximately $176 using my card numbered 9001 033 655 589. Before this purchase, I had accumulated points on my card. However, after completing the transaction, I noticed that all my points had...

I am a long-time Sephora Black card member and regularly shop through the app. My name is E N** K******, and my e-card number is 9001 037 308 603. However, I am experiencing a serious issue with the points system. Every time my points exceed 5,000, the system automatically resets them. Instead of ac...

On April 7, I purchased two perfumes from the Sephora store in Mersin Forum—Givenchy L’Interdit and Rabanne Invictus—and paid a total of $600. The store staff strongly promoted these products, claiming that the fragrances would last 3–4 days and be noticeable even from a distance. However, from the...

I have been trying to purchase the Huda Beauty Cherry Blossom Easy Bake Powder from Sephora, but it has been out of stock for approximately two weeks. On the product page, the only available option is “pick up from the nearest store.” However, since there is no Sephora store in my city, I am unable ...

I have been experiencing an issue with my Sephora online account points throughout April, especially in the last 10 days. My points have been fluctuating, decreasing, and eventually dropped to zero. There is no explanation in the system as to why my points were reduced or deleted. On April 1 and Ap...

For approximately one month, I have been waiting for the completion of my email update and email–phone integration process on my Sephora account. Despite contacting support multiple times via both email and phone, the issue remains unresolved, and I am still unable to access my account through the a...

Although I am a Sephora Black Card holder, I have not received the welcome gift that should have been assigned and delivered to me as part of the Black Card campaign. I have been waiting for approximately two months. During this time, I contacted customer service and was informed that the details r...

Since November 2025, I have placed five different orders with Sephora Turkey, some online and some in physical stores, but none of these purchases have been reflected in my Sephora loyalty account as points. Despite the time that has passed, my points from these orders are still missing. I contacted...

Yesterday, while shopping at the Sephora store in Marmara Park between 5:00 PM and 6:00 PM, I experienced a very uncomfortable situation at the checkout. While I was at the register completing my payment, there was a female customer of foreign nationality standing next to me. The cashier went insid...

I have been a Sephora Gold member since 2014 and, despite this long-standing membership, I still have not received the annual gift promised to Gold members for 2024. For about two years, every time I asked about it, I was told that my gift would be sent and that the process was simply taking longer ...

I was deeply disappointed by an incident I experienced on February 4 at around 4:30 PM at the Sephora Nişantaşı store, which I visit frequently and which is located near where I live in Nişantaşı. Until that day, it had been a store I enjoyed visiting; however, after this incident, I have begun to s...

On November 30, 2025, I placed order number 8005037773 with Sephora and paid approximately $38 for a Make Up For Ever Artist Color Pencil product. Although I never received the product from the İstinye Sephora store, and more than 60 days have passed, no refund has been issued to my credit card. Dur...

On January 27, 2026, I visited the Sephora store located in Samsun Piazza Mall. During my time in the store, the behavior of the staff made me extremely uncomfortable. Their constant following, as if closely monitoring me, and repeatedly staring at me caused me to feel devalued and uneasy. In additi...

I placed an order through the Sephora USA website on December 13th, 2025, which included a Guerlain Rouge G lipstick and its case under the order number #744722019056. The lipstick and the case were supposed to be delivered separately. I received the lipstick first without any problem. A few days la...

On December 31, 2025, I ordered the Burberry Hero and Burberry Goddess perfumes from Sephora Sefa’s online website during a 25% discount promotion. My order number is 8005169922. On January 2, 2026, I received an email stating that my order had been canceled due to the items being out of stock. How...

I purchased a Chloé Signature Lumineuse Eau de Parfum 100 ml from Sephora’s online store with my order numbered 8004832995, and the product was delivered to my address in Gaziemir, İzmir, Turkey on 07.11.2025. I kept the perfume in my cupboard for a while without opening the box or removing the cell...

On Sephora’s website and mobile app, it is clearly stated that customers who shop above a certain spending threshold are upgraded to Gold membership and that a Gold welcome gift is sent to new Gold card members. I became a Gold card member around February or March 2025, but despite several months pa...

At the Sephora store in Nişantaşı, the cashier staff consistently refuse to help with testers, repeatedly saying that they are “not available.” I experienced the same situation again yesterday, and I can see that I’m not the only one—many other customers are also complaining about this issue. Norma...

On December 17, 2025, I shopped at the Sephora store in Vadi Istanbul. I’ve been a customer who regularly buys cosmetics and chooses Sephora for years, but I keep experiencing the same problem at this location. The store staff are extremely inattentive, chatting among themselves and ignoring custome...

About one month ago, I purchased Armani My Way perfume from Sephora’s website. I had previously tried the same perfume from my sister-in-law; even with just one spray, the scent spread noticeably, lasted a long time, and smelled beautiful. However, the product I bought from Sephora is completely dif...

Around May 13 or 14, I purchased two perfumes from the Sephora store at İzmir Bornova Forum—one 100 ml Bvlgari Man Wood Essence and one 50 ml Giorgio Armani fragrance. The purchase was made under the name Muhterem Gündüz, and the store should be able to locate my receipt under that name. I paid appr...

In my Sephora app account, my registered Sephora card showed around 16,800 points until yesterday. However, when I logged into the app again on December 17, 2025, at 9:42 AM, I saw that my points had dropped to 3,285 without any explanation. Such a large difference in points is not possible, and I w...

I’ve been experiencing a very serious issue with the Sephora mobile app for a long time. Even though my password is correct, the app constantly shows an “incorrect” error and won’t let me log in. I reset my password over and over again, but the system still won’t allow access, and sometimes I have t...