On 14.06.2026, I purchased a YSL Myself 100 ml perfume (eau de parfum) for ₺7,200 from the Sephora store in Mersin Forum... AVM, through Sephora Türkiye Kozmetik A.Ş. While the tester I tried in the store remained clearly noticeable for several hours after being sprayed, the perfume I bought loses its
In 2022, during the Black Friday campaign at Sephora Maltepe Piazza store, I purchased four perfumes. I have been using ...three of them without any problem. However, I stored the Dior Sauvage EDP 60 ml perfume unopened in its sealed box in a cupboard away from sunlight and only wanted to start using i
During the opening event of the Sephora Yalıkavak store in Bodrum on 4 June at around 12:00, it was repeatedly stated by... the store employees that the first 250 customers would receive gift bags containing products worth 20,000 TL and that all gift bags would contain the same products. To participate
I have been experiencing an ongoing issue with my Sephora birthday coupon that has still not been resolved. On April 3, ...2026, a birthday coupon was assigned to my account, but from the very first day it has been unusable. Each time I try to use it, the system displays a “coupon expired” error, even
Since November 2025, I have placed five different orders with Sephora Turkey, some online and some in physical stores, b...ut none of these purchases have been reflected in my Sephora loyalty account as points. Despite the time that has passed, my points from these orders are still missing. I contacted
Yesterday, while shopping at the Sephora store in Marmara Park between 5:00 PM and 6:00 PM, I experienced a very uncomfo...rtable situation at the checkout. While I was at the register completing my payment, there was a female customer of foreign nationality standing next to me. The cashier went insid
I have been a Sephora Gold member since 2014 and, despite this long-standing membership, I still have not received the a...nnual gift promised to Gold members for 2024. For about two years, every time I asked about it, I was told that my gift would be sent and that the process was simply taking longer
I was deeply disappointed by an incident I experienced on February 4 at around 4:30 PM at the Sephora Nişantaşı store, w...hich I visit frequently and which is located near where I live in Nişantaşı. Until that day, it had been a store I enjoyed visiting; however, after this incident, I have begun to s
On November 30, 2025, I placed order number 8005037773 with Sephora and paid approximately $38 for a Make Up For Ever Ar...tist Color Pencil product. Although I never received the product from the İstinye Sephora store, and more than 60 days have passed, no refund has been issued to my credit card. Dur
On January 27, 2026, I visited the Sephora store located in Samsun Piazza Mall. During my time in the store, the behavio...r of the staff made me extremely uncomfortable. Their constant following, as if closely monitoring me, and repeatedly staring at me caused me to feel devalued and uneasy. In additi
"My problem has been resolved, thank you"
On January 17, 2026, I made a purchase of 8,760.40 TL at your Sephora store... in Marmara Forum Shopping Mall, Istanbul, paying in cash at 5:48 PM. Durin
I placed an order through the Sephora USA website on December 13th, 2025, which included a Guerlain Rouge G lipstick and... its case under the order number #744722019056. The lipstick and the case were supposed to be delivered separately. I received the lipstick first without any problem. A few days la
On December 31, 2025, I ordered the Burberry Hero and Burberry Goddess perfumes from Sephora Sefa’s online website durin...g a 25% discount promotion. My order number is 8005169922. On January 2, 2026, I received an email stating that my order had been canceled due to the items being out of stock. How
I purchased a Chloé Signature Lumineuse Eau de Parfum 100 ml from Sephora’s online store with my order numbered 80048329...95, and the product was delivered to my address in Gaziemir, İzmir, Turkey on 07.11.2025. I kept the perfume in my cupboard for a while without opening the box or removing the cell
On December 6, 2025, I purchased two perfumes — Chanel No. 5 EDP and Coco Noir — at the Sephora Tunalı store in Ankara, ...paying a total of $419. When I opened the boxes at home, I noticed a black particle inside the lighter-colored bottle of Chanel No. 5. After consulting a few people familiar with t
I am writing to report a problem I experienced with Sephora Turkey during the Black Friday campaign and the way my compl...aint was handled afterwards. During Black Friday, I purchased Sephora Turkey and successfully used the 50% promotion on my first order. On November 30th, the last day of the campai
I purchased a full package for my wife from Sephora Turkey at the İstiklal Street store in Istanbul on 11 December 2025.... The package was supposed to contain eight products, but when I arrived back home in Riyadh, Saudi Arabia, I discovered that there were only five products inside, meaning three cor
On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, sev...eral gift items were automatically added to my cart, and I completed the payment with the clear expectation that these gifts would be included in my shipment. However, after the p
We are a group attending a make-up training and on 28 December at around 12:15, 10–11 people from our group visited the ...Sephora store in Marmara Park in order to get to know the product features, examine them on site and shop. While we were looking at the products in front of the stands inside the s
I purchased the Sephora Benefit Glam Cube Advent Calendar through the “pick up in store within 2 hours” option on Sephor...a’s online website because it was out of stock online, and I completed the payment. Although the product was supposed to be ready the same day, when I traveled from Tekirdağ to Ist
Over the past month, I've shopped at both Aqua Florya and the Sephora several times. Despite purchasing different produc...ts each time, I haven't received any testers for any of my purchases. However, I believe testers should be provided so customers can get a feel for new products. This consistent oc
I was informed by Sephora that I had been given a birthday gift with a special code that could only be added to my baske...t if I purchased something else from the website. However, no matter what I added, the system kept saying “unavailable promotion.” The same issue happened on the app, and when I we
I visited the Sephora store around noon. I had added a few items to my cart on Sephora’s online shopping app and went to... the store to try them out before purchasing the ones that suited me online. I asked for a few products, and they simply handed one to me saying, “Here, apply it yourself.” I expla
Sephora is a global prestige beauty retailer founded in France in 1969 and part of LVMH since 1997. The company operates thousands of stores worldwide alongside e-commerce and digital platforms, offering products from hundreds of beauty brands as well as its own Sephora Collection.
Customer Support Phone: 1-877-SEPHORA (1-877-737-4672) for the U.S. and Canada. Live Chat: Available through the Sephora customer service page during published support hours.
Sephora operates in the beauty and cosmetics retail industry, selling prestige beauty products through physical stores and online channels. Its product range covers makeup, skincare, haircare, fragrance, body care, tools, and beauty accessories.
User feedback is mixed. Customers frequently praise Sephora's product selection and store experience, while recurring complaints involve online orders, delivery, refunds, billing, customer service, and account-related issues.
If you have experienced a problem with Sephora, you can share your complaint or experience on Xolvie to help other customers understand common issues and find relevant solutions.
