On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did not accept it. Four days later, the returned package was confirmed to have reached Sephora. Since then, I have called multiple times, but my refund has still not been processed. Even counting only business days, it has already been 18 days, excluding weekends and holidays. If my refund is not completed within this week, I will be forced to pursue my rights through legal channels.
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
On March 26, I placed an order for a powder from Sephora. When it arrived, the shade was completely wrong, so I immediately initiated a return. Today is April 25, and I still have not received my refund. I have contacted Sephora customer service at least 10 times, and each time they promised to esca...
On January 23, 2025, I placed an order through Sephora, but without any explanation, it was canceled. Despite never receiving the product, the charge was still deducted from my card. Since then, I have contacted customer service multiple times through both phone calls and emails, yet all I get is, "...
On April 6, 2025, I placed an order on Sephora’s website and chose to pick it up from the Emaar store. When I went to collect it on April 9, the store staff informed me that the product was damaged and said my order would be canceled. They offered me a larger size available in-store, which I purchas...
About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...
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