I am a job seeker from Papua New Guinea and today, about one hour ago, I paid by debit card on Canva for a “14 days CV t...emplate” in order to obtain a K4 CV sample. After the payment, the subscription did not appear in my account subscription page and I did not receive any receipt or confirmation fro
I want to report several unauthorized charges related to Canva that were made to my Banorte debit digital card. On 24/04.../2026, I noticed around 5–6 different charges to Canva, even though I never authorized any purchase or subscription, and I am not sure what specific Canva service these charges cor
On March 30, I started a 30-day free trial on Canva. I proceeded because it was clearly presented as a free trial, but i...mmediately afterward, I noticed a $1 monthly subscription authorization (pending charge) on my credit card. I was not given any prior notice about this, and it appeared as if a cha
On March 27, I noticed that a charge of $300 was made from my İş Bankası card through Canva without my knowledge or auth...orization. Even though there is no active subscription visible in my Canva account, this amount appears to have been charged as a renewal fee. I want to understand why this transa
Even though I had previously canceled my Canva Pro subscription, it was renewed on March 22 without my knowledge or cons...ent, and $100 was charged to my account. I did not receive any approval request or notification before this charge, which has caused me inconvenience. I tried to contact Canva via
On March 19, 2026, at 10:46 PM, I noticed a charge of $27 made to my İş Bankası card by Canva. When I logged into my Can...va account, I saw that all of my subscriptions had been canceled and that I did not have any active subscription. Despite this, since my card information was still saved in the sys
On March 23, 2026, at 12:44 PM, Canva charged $60 to my İş Bankası credit card without my knowledge or authorization. Th...e transaction appears on my credit card statement as “Canva Canva.com/ Ns.” I did not receive any prior notification, email, SMS, invoice, or receipt regarding this charge. I had
Since January 20, I have been trying to build a website using Canva. On my Windows computer, using the platform through ...a web browser, I encounter serious limitations, especially when it comes to animations. The free animation options are extremely limited, and at many points the system constantly p
Even though I canceled my Canva subscription at the end of November, my card is still being charged on a regular basis. ...Specifically, around $6 is charged every month on the 30th with the description “canva*04715-28748350,” and I am seriously concerned that another charge will be made again on Janua
I started a Canva Pro subscription only to try it out. However, despite trying many times, I was unable to cancel the su...bscription through the system. As a result, even though I did not want it, an annual fee of $63 was charged to my debit card on January 1, 2026. During this process, I had great d
I started a Canva Pro subscription only to try it out. However, despite repeated attempts to cancel, I was unable to can...cel the subscription through the system. As a result, on January 1, 2026, an annual fee of $44 was charged to my debit card, even though I did not want the subscription to renew.
Although I was using the free version of Canva, an invoice for a monthly Pro subscription was created for my account. Th...e customer number listed on the invoice is 04689-28672131. Because there was no money on my card, no charge was made. Still, the billing appears on my account and I believe this is
I have been regularly charged amounts like 2.42 every month since January 2025 under Canva, even though I do not have an...y subscription with them, using my VakıfBank Expres Troy card. I have never started a Canva subscription, nor have I used any of their products. These transactions are not mine. Th
"After much effort, my problem was resolved. Thank you."
I noticed that on October 10, 2025, and November 10, 2025, $32 was charged ...each month from my virtual bank card for my Canva Pro subscription. I haven
I purchased a one-month Canva Pro subscription. After sending a piece of content I created to a friend, I was added to a... shared plan without my knowledge or consent. I was not informed about this and no approval was requested. In June, I was charged $6; in August, $1 and $6; in September, $3 and $6;
Even though I am using a Canva Free account, three unauthorized charges of $2 each were made to my Garanti Bank card eve...ry time I logged in, totaling $6, without any approval from me and without any subscription. There is no active subscription or service shown on my account—only these withdrawals.
Even though I canceled my Canva Pro plan, my bank card has continued to be charged $2 every month for the past two month...s. My account is registered to the email address “a**************@gmail.com.” Even after completing the cancellation process and not using any services, the charges have continued.
I’ve been experiencing a serious issue with the AI usage limit on my Canva Pro subscription. While designing with Canva’...s AI features, the system often makes incorrect edits or layout changes, forcing me to spend additional tokens repeatedly just to fix those errors. As a result, my monthly AI usage
I started using the Canva free trial in May, but after checking my Garanti Bank card, I discovered that Canva has been c...harging me ₺100 every month for the past six months — a total of ₺600. I never subscribed to a paid plan, and I never authorized these recurring payments. There is no visible opti
Today, I tried to log in to my Canva Pro account from both my computer and mobile device, but each time I encountered th...e error code “9916e1d9590b6c6d” and was unable to access my account. I also attempted to log in from different devices, but the issue persists. Initially, my account did open, but
For the past two days, I have been unable to log in to my Canva account. Each time I try, the following error message ap...pears on the screen: “There’s an issue on our end. To help you quickly, please contact Support and include error code 991703535d6717el in the ‘Describe the issue’ section.” My ac
On October 20, 2025, at 9:15 AM (Belgium time), I was unable to access Canva right before an important presentation. Whe...n I tried to log in through Google Chrome on my computer using my student account, I encountered the error message: “500: A server error occurred.” The issue lasted for about 30
I signed up for Canva’s one-month free trial, which was clearly advertised on their official website as completely free ...with a ₺0.00 charge. However, on October 19, 2025, a ₺25 payment was withdrawn from my Ziraat Bank credit card without my authorization. I did not select any paid plan or addition
On October 16, 2025, at 5:27 PM, ₺2,399 was charged without my consent from my Canva account registered under the email ...t***********@gmail.com**. I had already canceled my subscription earlier, so I was not expecting any payment to be processed. After noticing the unauthorized charge, I logged back
Canva is a versatile graphic design platform that provides consumers and organizations with a wide range of services and products. The company operates globally, serving customers in a variety of countries. It provides a comprehensive collection of tools and capabilities that enable users to create a wide range of visual content, such as social media graphics, presentations, posters, flyers, invitations, and more.
Canva provides both free and paid membership options. Users with a free membership can access a large variety of design templates, stock pictures, icons, and other design elements. Canva Pro, the premium subscription, includes access to a library of premium templates, advanced design tools, team collaboration features, and the option to resize designs for numerous platforms. Canva offers mobile apps for iOS and Android smartphones in addition to the web-based platform, allowing users to design on the go.