After canceling my Canva subscription, my refund of $74 was approved, but the money has still not been credited to my Yapı Kredi bank card/account. Even though 11 days have passed since the day I received the refund approval, there is no refund transaction showing in my bank account. I have the tra...
Since January 20, I have been trying to build a website using Canva. On my Windows computer, using the platform through a web browser, I encounter serious limitations, especially when it comes to animations. The free animation options are extremely limited, and at many points the system constantly p...
Even though I canceled my Canva subscription at the end of November, my card is still being charged on a regular basis. Specifically, around $6 is charged every month on the 30th with the description “canva*04715-28748350,” and I am seriously concerned that another charge will be made again on Janua...
I started a Canva Pro subscription only to try it out. However, despite trying many times, I was unable to cancel the subscription through the system. As a result, even though I did not want it, an annual fee of $63 was charged to my debit card on January 1, 2026. During this process, I had great d...
I started a Canva Pro subscription only to try it out. However, despite repeated attempts to cancel, I was unable to cancel the subscription through the system. As a result, on January 1, 2026, an annual fee of $44 was charged to my debit card, even though I did not want the subscription to renew. ...
Although I was using the free version of Canva, an invoice for a monthly Pro subscription was created for my account. The customer number listed on the invoice is 04689-28672131. Because there was no money on my card, no charge was made. Still, the billing appears on my account and I believe this is...
I have been regularly charged amounts like 2.42 every month since January 2025 under Canva, even though I do not have any subscription with them, using my VakıfBank Expres Troy card. I have never started a Canva subscription, nor have I used any of their products. These transactions are not mine. Th...
On 11/12/2025 at 2:20 PM, a charge of $1 was made on my card by Canvas [sic: Canva], even though I don’t have any subscription. Because I do not have a membership, I cannot access the details of the transaction and I also do not see it in my payment history. I tried to contact Canva support but sinc...
"After much effort, my problem was resolved. Thank you."
I noticed that on October 10, 2025, and November 10, 2025, $32 was charged each month from my virtual bank card for my Canva Pro subscription. I haven...
I purchased a one-month Canva Pro subscription. After sending a piece of content I created to a friend, I was added to a shared plan without my knowledge or consent. I was not informed about this and no approval was requested. In June, I was charged $6; in August, $1 and $6; in September, $3 and $6;...
Even though I am using a Canva Free account, three unauthorized charges of $2 each were made to my Garanti Bank card every time I logged in, totaling $6, without any approval from me and without any subscription. There is no active subscription or service shown on my account—only these withdrawals. ...
Even though I canceled my Canva Pro plan, my bank card has continued to be charged $2 every month for the past two months. My account is registered to the email address “a**************@gmail.com.” Even after completing the cancellation process and not using any services, the charges have continued....
I’ve been experiencing a serious issue with the AI usage limit on my Canva Pro subscription. While designing with Canva’s AI features, the system often makes incorrect edits or layout changes, forcing me to spend additional tokens repeatedly just to fix those errors. As a result, my monthly AI usage...
I started using the Canva free trial in May, but after checking my Garanti Bank card, I discovered that Canva has been charging me ₺100 every month for the past six months — a total of ₺600. I never subscribed to a paid plan, and I never authorized these recurring payments. There is no visible opti...
Today, I tried to log in to my Canva Pro account from both my computer and mobile device, but each time I encountered the error code “9916e1d9590b6c6d” and was unable to access my account. I also attempted to log in from different devices, but the issue persists. Initially, my account did open, but...
For the past two days, I have been unable to log in to my Canva account. Each time I try, the following error message appears on the screen: “There’s an issue on our end. To help you quickly, please contact Support and include error code 991703535d6717el in the ‘Describe the issue’ section.” My ac...
On October 20, 2025, at 9:15 AM (Belgium time), I was unable to access Canva right before an important presentation. When I tried to log in through Google Chrome on my computer using my student account, I encountered the error message: “500: A server error occurred.” The issue lasted for about 30 ...
I signed up for Canva’s one-month free trial, which was clearly advertised on their official website as completely free with a ₺0.00 charge. However, on October 19, 2025, a ₺25 payment was withdrawn from my Ziraat Bank credit card without my authorization. I did not select any paid plan or addition...
On October 16, 2025, at 5:27 PM, ₺2,399 was charged without my consent from my Canva account registered under the email t***********@gmail.com**. I had already canceled my subscription earlier, so I was not expecting any payment to be processed. After noticing the unauthorized charge, I logged back...
Even though I had already canceled my Canva Pro subscription, my credit card was charged four times — on July 4, August 4, September 4, and October 4. As soon as I noticed these charges, I canceled my subscription again and contacted Canva’s support team. However, I was only refunded for two months ...
Even though I canceled my Canva subscription, the website is still attempting to charge ₺100 from my account. What’s more frustrating is that the price being charged is higher than the amount stated during my original subscription. This problem has been ongoing for about a week, and it started after...
For the past day, I’ve been unable to log in to my Canva Pro account. I’ve tried accessing it both through the website and the mobile app, but every time I attempt to log in, I receive the message: “A technical issue occurred on our end.” I checked the Canva Help Center for solutions, but I couldn’...
On October 4, 2025, ₺850 was withdrawn once from my card by Canva without my consent and despite not having any active membership. There is no invoice visible in my Canva account, nor is there any such subscription in my Google subscriptions. I do not have a reference number related to this transact...
On October 4, 2025, ₺850 was withdrawn from my card without my authorization and without any active subscription under my name. I do not have a Canva membership, and no invoice appears in my Canva account. I also checked my Google subscriptions, and there is no active Canva-related plan there either...
Canva is a versatile graphic design platform that provides consumers and organizations with a wide range of services and products. The company operates globally, serving customers in a variety of countries. It provides a comprehensive collection of tools and capabilities that enable users to create a wide range of visual content, such as social media graphics, presentations, posters, flyers, invitations, and more.
Canva provides both free and paid membership options. Users with a free membership can access a large variety of design templates, stock pictures, icons, and other design elements. Canva Pro, the premium subscription, includes access to a library of premium templates, advanced design tools, team collaboration features, and the option to resize designs for numerous platforms. Canva offers mobile apps for iOS and Android smartphones in addition to the web-based platform, allowing users to design on the go.