Over the past month, I've shopped at both Aqua Florya and the Sephora several times. Despite purchasing different products each time, I haven't received any testers for any of my purchases. However, I believe testers should be provided so customers can get a feel for new products. This consistent occurrence at both stores has been quite disturbing. I expect Sephora to provide testers appropriately for every customer and purchase, and to address this issue that occurred during my previous purchases. I await an explanation and a resolution regarding this matter.
I bought a total of 7 products from Sephora online and paid around ₺3500. Considering the amount I spent, it’s honestly ridiculous that no testers were included in my order. Even customers who purchase a serum worth ₺300 receive testers, yet I didn’t receive anything, which truly upset me. I careful...
Today, I visited the Sephora store at Zorlu Shopping Mall to purchase perfume. While I was undecided between two scents, I requested a tester. However, the saleswoman informed me that there were no testers available. Instead, she suggested spraying it on my arm directly, and I agreed. When she opene...
On November 17, 2024, at 3:43 PM, I visited the Sephora store in Mall of Istanbul and made a purchase worth ₺6,325.90. As I had encountered before, I faced the same issue again. The store employees do not provide tester products to customers making purchases and do not even bother to give any explan...
I made a purchase of around ₺9000 from a Sephora store and I shop there regularly, buying shampoo, makeup, and other items. I always try to support physical stores, thinking I’d get a more personalized experience. However, the cashier acted mockingly and gave me just one foundation tester. It felt l...
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