On September 17, I received my Sephora mobile app order containing the Sephora Collection Colorful Eyeshadow, but the product was delivered completely shattered. My order number is 8004652820, and I paid ₺539 for this item. I have not yet contacted customer service regarding the issue. What frustrates me most is that even unknown, low-cost brands ship their products with multiple layers of bubble wrap or large inflatable protectors, while a major luxury cosmetics brand like Sephora packaged this eyeshadow in nothing more than plain paper. Because of this careless packaging, I no longer feel confident purchasing through Sephora’s website. I request that the damaged product be replaced with a new one in proper condition and packaged securely to ensure it arrives intact.
I ordered a Rare Beauty product from Sephora, and when I opened the package, the item was completely shattered. There are thousands of similar complaints online across multiple platforms, so it’s shocking that Sephora still ships fragile items wrapped in nothing but striped paper. With so many compl...
On September 13, I placed an order through the Sephora mobile app for the Huda Beauty Icy Nude eyeshadow palette (Order No: 8004651326). The order arrived on September 17, but when I opened the package, I saw that the palette was broken, and the mirror inside was covered in eyeshadow powder. Additi...
I ordered an eyeshadow from Sephora, but it arrived broken. I immediately contacted Sephora for a return, and they promised to get back to me. However, I had to follow up myself. Eventually, they instructed me to return it via Yurtiçi Kargo. Hoping this was a one-time issue, I ordered the same produ...
I experienced a serious issue with my online order from Sephora for a Huda Beauty liquid blush (Order #8004594335). When the product first arrived, the package was torn, so I returned it. However, my refund request was rejected on the grounds that the packaging was damaged, and the product was sent ...
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