I purchased the Roborock S8 robot vacuum from Vatan Bilgisayar on February 16, 2025. Within just a few months, the water tank became discolored and yellowed, while the dust bin started to emit a strong, unpleasant odor. Despite using filtered water from a purifier, the bottom of the tank has turned ...
I’ve been experiencing a frustrating issue with my Roborock Q8 Max Pro (Model: Vacuum SS09, Serial No: RCCVBY51300109, Firmware Version: 03.09.15). Th...
I bought this expensive machine, expecting top-tier performance, but it has only run 10-15 times in total before repeatedly giving me an internal error, code 108! The first time it broke, I sent it for service through Vatan Bilgisayar, where I bought it. They sent it back, claiming "no issues" and t...
I purchased the Roborock QRevo MaxV Smart Vacuum on 07.04.2025 and used it no more than twice. Even during the first use, it didn’t vacuum well or provide strong suction, but I didn’t pay much attention since it was a robot vacuum. Yesterday, I needed to use it again. I had already vacuumed the area...
I am absolutely furious with my Roborock Q Revo MaxV Smart Vacuum! I bought it from N11 on April 7, 2025, and it has barely worked – I've only run it a maximum of two times. Even during its first run, the suction wasn't great, but I brushed it off as "just a robot vacuum." Yesterday, I really neede...
I am absolutely furious with my Roborock Saro S10 vacuum! I bought this supposed high-end robot, and within two or three days, the water filter already started throwing an error. They immediately sent the brand-new, barely used product to service. I bought it from Teknosa, and it went to service thr...
I am absolutely frustrated and confused about the Roborock S8 Pro Plus robot vacuum! I'm trying to decide whether to buy it, but there's conflicting information everywhere about its floor mopping feature. Some websites claim it has it, while others say it doesn't! A product's feature either exists o...
I am absolutely furious with Media Markt and Roborock! Exactly one year ago, I purchased a Roborock S8 Sonic from Media Markt. Now, the water tank has spontaneously cracked and is leaking water! I immediately sent it to service. To my absolute shock, the service inspection claimed the water tank cr...
I am absolutely furious with my Roborock S8 Max V! I bought this expensive device in September 2024, and by April 2025, the voice function was already broken. We took it to service, and it was supposedly fixed under warranty. But just one month later, the product completely stopped working, displayi...
I am absolutely furious with Roborock and your authorized service! My Roborock S7 Sonic robot vacuum, which is still under warranty, is experiencing severe technical issues. The battery drains incredibly fast, no longer holding a charge like it used to. On top of that, I constantly get a persistent ...
I am absolutely furious with my Roborock Saros Z70! I bought this vacuum less than a week ago, and I'm already experiencing a major problem with the dirty water tank. The dirty water is collecting underneath the tank, and then it overflows, filling up the entire tray! I'm forced to wipe it dry with ...
"Thank you for responding quickly and resolving my issue immediately."
I am absolutely furious with Roborock! A few days ago, I bought a Roborock Q8 robot vacuum, and I'm utterly frustrated because I can't get the app to ...
I am absolutely furious with my Roborock Q Revo C Series robot vacuum! I bought this machine, and it has absolutely no suction power; it simply doesn't clean anything! This is completely unacceptable for a vacuum cleaner. Within the 14-day return period, I tried to send it back for a refund. Howeve...
I am absolutely furious with my Roborock S8 Pro! I bought this robot vacuum just 4-5 days ago, and I cannot get it to connect to Wi-Fi at all! At the very last step of the connection process, it always gives me the error: "Network information could not be obtained, password incorrect." This is compl...
We paid ₺25,000 for the robot when it first came out, and now the water tank has cracked for no reason. Even though it’s still under warranty, they tried to sell us a replacement part and claimed it’s not covered. This doesn’t make sense for a product in this price range that’s supposed to offer pre...
"There was an issue because the box contents were incomplete; the authorized service sent the product back with the missing cleaning brush and the issue was resolved, thank you."
Two months ago, I purchased the Roborock S8 Sonic, expecting a high-quality, durable robot vacuum. Unfortunately, in less than 60 days, it started leaking water from the tank. For such an expensive and supposedly advanced model, this kind of issue is unacceptable. I contacted customer service via W...
"With the hope that it will not happen again, thank you."
I bought the Roborock S8 MaxV Ultra on December 13, 2024, spending a significant amount—₺ for what I believed was a top-tier robot vacuum. Now, just 5...
I purchased two units of the Roborock Q5 Pro on November 20, 2024, expecting efficient cleaning and smart mapping. During the very first cleaning session, the vacuum mapped and cleaned the area properly. But from the second use onward, it started moving erratically and cleaning randomly with no logi...
I purchased the Roborock S8 robot vacuum just one month ago, and it worked perfectly during the first few weeks. However, recently it started behaving abnormally. The device now leaves the dock, spins in place, and then immediately returns to the dock without cleaning anything. This has become a con...
I set up my Roborock S7 for the very first time today. The device was fully charged, all the connections were in place, and I followed the setup steps...
"I would like to thank Ms. Evra, who called me from the technical service, very much. Thanks to her, I will be able to continue using my Roborock vacuum cleaner again. The spare part reached me quickly, and I am very grateful for her information and guidance. Once again, I thank the Recci company and its employees."
Hello, I’ve been using my Roborock S8 for a year, and until recently, it was working fine. However, for the past two months, the vacuum has developed ...
I bought the Roborock S7 robot vacuum exactly one year ago, and I deeply regret it now. For the past month, I’ve been stuck in a nightmare of constant issues and zero support. The device has already been sent to a technician twice because I couldn’t even reach the official service center. So far, I’...
I bought the Roborock S8 MaxV Ultra robot vacuum about 3.5 to 4 months ago for our home in Mersin, paying a whopping ₺68,000 because it was advertised as one of the best models. For 1.5 months, we weren’t even at home—we were in Ankara—so we didn’t use it. In total, we used it for only about one mon...