On January 5, 2026, when I contacted the service center regarding my Acer notebook, model Acer NG-AN515-46-R2C7, I was told that the motherboard needed to be replaced and that the service fee being requested for this repair was even higher than the price of a brand-new computer. I find this request...
I purchased an Acer Nitro 16 AN16-42 laptop on 13.01.2025, and about a month ago the graphics card began having overheating issues and causing serious performance loss in games. When I tested the GPU, despite being rated at 140 watts, it reaches 90 degrees even while running at around 50 watts and n...
After purchasing my Acer Nitro 5 AN515-46 laptop, I started experiencing serious issues with the processor and graphics card approximately 3-4 months later. The computer either fails to boot, the screen takes a long time to turn on, or the AMD Radeon Graphics hardware does not work; I cannot run gam...
I purchased my Acer Nitro 16 laptop from Hepsiburada for ₺56,000 using my credit card. From the first day, the screen had dead pixels and the speakers made cracking noises. Due to exams and projects, I ignored these issues. However, while still under warranty and with one year left, the laptop sudde...
My tablet has been shutting down by itself for no reason. At first I sent it to Acer Türkiye technical service. They returned my product without any sense. Then shipping fee was reflected to me. After I got my tablet and cheched it, I saw nothing. Then I got in touch Acer again with TS674844 ticket ...
My Acer laptop developed an issue due to the lid hinge, just two months before the end of its 2-year warranty period. I brought it to the Ümraniye Acer Service for repair, and within a week, they contacted me, claiming the problem was user-related and charged me ₺15,060. As a financial advisor, I al...
"I sent it for warranty, the technician was very attentive, my problem was resolved."
I paid approximately ₺60,000 for an Acer Predator Helios Neo 16 (RTX 4060 / i7 13700hx) expecting high performance, longevity, and stability. Instead,...
I needed a charger adapter for my Acer computer, which I bought for ₺34,000 (around $1,100) just 1.5 years ago. Instead of buying one online, I contacted Acer customer service to get an original part. Prices in Turkey ranged between ₺1,500–₺3,500 ($35–$80), so I thought it made sense to pay a little...
I bought an Acer Nitro 5 laptop exactly 2 years and 1 month ago, and it came with a 2-year warranty. While the laptop was just sitting idle, I suddenly heard a clicking sound from it, and then it shut down and never turned back on. Do they manufacture these laptops to last only 2 years? It’s oddly s...
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
When I plug my Acer Aspire A3 into the charger, I hear the charging sound briefly, but it stops almost immediately—as if the power is turning on and off quickly. After the charging stops, both the charging light on the side and a light with a bulb symbol start flashing at the same time. I don’t thin...
I sent my device to 'SMS Infocom Teknoloji Servis Ltd. Şti.', the authorized Acer service center under warranty, on December 25, 2024, to repair the non-functioning "d" key on the keyboard. However, as of January 7, 2025, I was informed that the repair cost would be ₺59,000. I want to emphasize that...
Hello, I purchased an Acer Nitro V15 laptop about 2-3 months ago. Since the day I bought it, I have been experiencing severe FPS drops and overheating issues. Thinking it might be due to insufficient RAM, I upgraded it, but the same problems persisted. I couldn’t find any useful information on forum...
I sent my Acer computer, which I purchased a year ago, to the authorized service center for maintenance. When it was returned to me, I noticed that one of the components inside was burned! There was no such issue when I sent the computer, but it came back in this condition after the repair. Upon rec...
I sent my Acer Nitro 5 AN515-57 to the service center because two keys broke. Instead of simply replacing the two keys, they told me the entire keyboard needed to be replaced and quoted me an unreasonably high price. I sent the laptop in for a minor fix, and they’re trying to overcharge me for somet...
I took my Acer Nitro 5 AN515-55 laptop to the authorized Acer Service for a thermal paste replacement and fan cleaning. I also inquired about the possibility of updating the BIOS and drivers. After waiting 9 days without any response, I finally went to the service center myself. To my surprise, I wa...
About 8 months ago, I contacted Acer’s service to ask whether I could install additional RAM in my device. After receiving confirmation, the same exact RAM model was installed by the IT department at my workplace. When the device malfunctioned, I sent it to your service center, where I was told that...
I purchased the Acer Iconia TAB P10, and the tablet has been experiencing battery problems where it shuts down after reaching 70% and only powers back on at 1%. I sent it to service twice in a row, and both times they claimed to have "fixed the issue." However, the problem persisted upon each return...
"I am sharing the situation as of today, November 11. Vatan says that they do not have the model in stock, but they have a display product available. They say they can give it to me if I accept it. I did not accept it as a return or a display product. As my legal right, I requested an exact replacement, and if it's not in stock, an upgrade to a higher model. We communicated this to Vatan Computer via email. The manufacturer, Acer, did not accept this. The authorized service gives a legal decision for replacement in the RMA report, yet Acer does not accept it. When I emailed the authorized place, they told me to discuss it with your seller, the importer Index company. In other words, they are all avoiding responsibility and stalling through each other. Since these issues were not resolved, I have applied to the Consumer Arbitration Committee and the Consumer Court today. I believe that the court will decide for an exact replacement. From now on, the court will be the party to deal with, and I will provide updates as the situation develops."
I purchased the Acer Nitro V15 ANV15 laptop three weeks ago, but due to work, I hadn’t used it until recently. When I finally turned it on, I noticed hot air blowing directly from the fan onto the screen, making it feel like it could overheat at any moment. This is such a poor design—how could somet...
I recently bought an Acer Nitro 5 AN515 NH.QM0EY.009 laptop with Windows 11 pre-installed (not FreeDOS), and after just two months, I encountered a “No Bootable Device” error. Despite my attempts to troubleshoot using online videos, I found that the BIOS menu lacks a “Legacy” option under the boot s...
I recently purchased an Acer Nitro V 15 (ANV15-51 NHQNBEY00533414E347600) laptop, expecting high performance given its impressive hardware. However, I’ve encountered severe performance issues, especially while gaming. Despite the powerful specs, games do not run smoothly. Although I achieve high FPS...
I sent my Acer Aspire 7 laptop to Acer through Vatan Bilgisayar for repair due to broken hinges, which is a known issue with this model. The laptop was initially sent from Ankara to Istanbul and then returned without any action taken. Today, I was informed that it has been sent back to Acer in Istan...
After purchasing the Acer Extensa 15 laptop, I started experiencing screen blackouts. Due to the intermittent display issues, I took the laptop to the service center. Each time, no problem was found with the device, and I received responses like "there seems to be no issue" after watching videos on ...
