5
Ömer is very satisfied with the result
Resolved

My Roborock S7 Shuts Down Instantly When Undocked—Won’t Work Without Charger

profile
April 27, 2025 12:51 am
23

I set up my Roborock S7 for the very first time today. The device was fully charged, all the connections were in place, and I followed the setup steps exactly as instructed. When I initiated the initial mapping, the robot displayed “Mapping in progress”—but the moment it left the charging dock, it shut down instantly. Every time I try, the same thing happens.

The device simply won’t operate unless it’s physically connected to the charger, making it completely unusable. I’ve not even had the chance to clean a single square meter with it, and I’m already dealing with a serious issue. This is extremely frustrating and disappointing for a brand-new product.

Roborock, I expect a prompt solution to this malfunction. A robot vacuum should not rely on being plugged in to function—it completely defeats the purpose of the product. Please guide me through fixing this or initiate a replacement process immediately. A brand-new unit should not arrive with such a critical defect.

May 17, 2025 12:04 pm (20 days after complaint)
Ömer
Ömer
October 05, 2025 10:59 pm

Hello friends, after we bought the product, we checked it once. We used it, and after 2 days we put it back in its box and stored it. We were going to start using it a month before the 2-year warranty expired. The product encountered this kind of problem. The battery was dead, basically useless. Since there was little time left before the warranty expired, they replaced it under warranty. What you need to do is contact the place where you bought the product and send it in for warranty service. If the warranty has expired, they will replace it for a fee. If the warranty is still valid, they will replace it under warranty.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Roborock S7 Smart Vacuum Battery Drains Quickly

profile
August 23, 2024 2:45 pm
53

I Get Random Docking Loops on My Roborock S8 After 1 Month of Use

profile
Gülsüm
April 28, 2025 12:32 am
20

RoborockS7 MAX V Robot Vacuum Mapping and Navigation Issues

profile
December 24, 2023 4:46 pm
51
RoborockS7 MAX V Robot Vacuum Mapping and Navigation Issues
RoborockS7 MAX V Robot Vacuum Mapping and Navigation Issues
RoborockS7 MAX V Robot Vacuum Mapping and Navigation Issues
RoborockS7 MAX V Robot Vacuum Mapping and Navigation Issues
+2
1
Selda is completely dissatisfied with the result

Faulty Roborock S7 Robot Vacuum Not Fixed

profile
June 17, 2023 11:49 pm
109

Roborock Left Me Stuck With a Faulty QRevo MaxV Vacuum

profile
June 19, 2025 4:57 pm
29
Report a Similar Issue