I am writing regarding an issue with my PS4 Slim account related to phone number verification. My partner in America ori...ginally set up this account using his US phone number. I no longer have any contact with him, so I cannot receive the verification codes that are now required to access or change t
On May 11th, a virus infected my computer and my PlayStation account was stolen. Following this attack, the passwords to... multiple accounts — including my PlayStation account — were changed, and I lost access to all of them. The stolen PlayStation account contains over 200 games I purchased over the
I have a PlayStation Network account registered to my Gmail address. I created it roughly one to two years ago and wasn'...t actively using it, but now that I want to buy a PlayStation and start playing, I can't get back in. My password isn't being accepted, and when I try to reset it and go through th
"Thank you, it's resolved."
I have been a PlayStation Plus subscriber for a long time, and Sony's recent steep and repeated price increases have cau...sed me serious frustration. What used to be a very reasonable subscription fee has now climbed to approximately $153 following the latest hikes. I have not seen any explanation fro
I am having a serious problem with the two‑step verification on my PS5 console and I can no longer receive the verificat...ion codes by SMS. My PSN account is registered with the email address rufus***@gmail.com, and the two‑step verification codes are supposed to be sent by text message to my mobile n
I am writing to express my strong dissatisfaction with the recent excessive price increase applied to the PlayStation Pl...us subscription in Turkey. On 20 May 2026, while trying to renew my PS Plus subscription via the Turkey region, I encountered a price that I consider disproportionate and not custo
My PlayStation Plus Deluxe subscription was automatically renewed without any prior notice or my approval. On May 19, 20...26, I realized that a charge of approximately $109 USD had been withdrawn from the Ziraat Bank debit card linked to my Turkey-region PlayStation account. I only became aware of the
On October 22, 2025, a transaction of ₺3,170 was made from my QNB Bank virtual credit card through PlayStation Network U...K without my knowledge. Even though I don’t have a PlayStation account, my card information was used for this unauthorized transaction. I contacted both PlayStation and QNB Bank cu
Hello, I have been playing on PlayStation consoles since 2003 and I have never been banned before; this is my first time... contacting you. I encountered a person who openly supports terrorism and I messaged him, but he swore at me and used abusive language, and then my account was banned. This terrori
"Thank you"
In EA Sports FC 26, whenever I try to update the squads, I am asked to connect to my EA account. However, I no longer re...member my EA account password, and I no longer have access to the registered email address. Because of this, I cannot reset the password or access my account. I want to disconnect
Last year, I purchased Minecraft from the PlayStation Store for my PS5 Slim and had been playing it without any issues. ...About a week ago, when I tried to launch the game, I encountered an error message: “Cannot start the game or application.” I tried all the basic troubleshooting steps, such as res
About six months ago, I purchased the game “Rescenders” from the PlayStation Store. In the first few days after purchase..., I tried deleting and reinstalling it 2–3 times, but each time the game froze at 96% on the loading screen and never started. After a long break, I tried again about six months l
On September 23, 2025, at 01:56 AM, a charge of ₺1,499.99 was made to the credit card linked to my PlayStation account, ...even though I did not make any purchase. In my bank statement, the description appears as “PlayStation Network reconciliation: 2010740”, but there is no invoice or order number rel
While trying to access my PlayStation account through the mobile app, I was suddenly logged out. I do not remember my pa...ssword and had been using a passkey. When I attempted to reset my password, I was asked to provide my date of birth. However, when I created the account, I entered a random date of
Yesterday, I purchased GTA 5 Online from the PlayStation Store. Today, the game was downloaded and installed. However, w...hen I tried to open it, I could not enter the online mode. The game informed me that without a PSN Plus subscription, I cannot access GTA Online, and that I only own the story mode
Even though I am the owner of my PlayStation account and can provide my order numbers, customer service refuses to remov...e the two-step verification code. I still have all the confirmation emails for my purchases. They keep asking me for my credit card details, which I have already provided, yet the
My PlayStation Network account has been linked to an EA account under a different email address without my permission. I... want my EA account to be reconnected to my PlayStation Network profile using my own email address: a*****@gmail.com**, and I want the account information corrected. Unfortunately
When we try to pay for our PlayStation subscription, they want to make us pay the increased price, but it's my natural a...nd legal right to pay the price shown on the system. Just like seeing a discounted price tag at the grocery store and seeing it overpriced at the checkout, customers pay the price
I noticed two unauthorized charges on my card from PlayStation and disputed them with my bank, which then refunded me. S...hortly after, PlayStation suspended my account. At first, I thought it was related to my PS Plus subscription, as the charges appeared on the same day the next payment was due, but
I purchased the PlayStation Portal, expecting my child to enjoy playing games outside of the house. Unfortunately, from ...the moment we tried using the device, we couldn’t establish a connection in any location. Even at a major PlayStation café in a shopping mall, where the internet connection was str
I recently attempted to redeem a gift code on the PlayStation Store, but I continuously encounter an error message durin...g the process. The last time I successfully used a code was over two months ago, so this is not a repeated or recent code entry issue. Frustrated by this problem, I tried reaching
Recently, my son accidentally made an excessive in-game purchase on Valorant through our PlayStation Türkiye account. We... immediately submitted a refund request and created incident reports to explain the situation. Instead of resolving the issue, PlayStation Türkiye suspended our entire account with
PlayStation offers a variety of products and services, including the PlayStation Store, which lets users buy and download games and other material, and PlayStation Now, a cloud gaming service that lets users stream games to their devices. Sony Interactive Entertainment, a Sony subsidiary, launched PlayStation in 1994. PlayStation sells systems, software, services, and accessories. The PlayStation 1 (PS1) was a game-changer that sold over 100 million units worldwide. The PlayStation 2 (PS2), its successor, sold over 155 million units worldwide and became the best-selling gaming console ever. This trend kept growing with the PlayStation 3 (PS3) in 2006, PlayStation 4 (PS4) in 2013, and lastly PlayStation 5 (PS5) in 2020 with better audio systems, features, and services. PlayStation continues to lead the gaming industry with a passionate fanbase and innovative goods and services.
