PlayStation

On October 22, 2025, a transaction of ₺3,170 was made from my QNB Bank virtual credit card through PlayStation Network UK without my knowledge. Even though I don’t have a PlayStation account, my card information was used for this unauthorized transaction. I contacted both PlayStation and QNB Bank cu...

Hello, I have been playing on PlayStation consoles since 2003 and I have never been banned before; this is my first time contacting you. I encountered a person who openly supports terrorism and I messaged him, but he swore at me and used abusive language, and then my account was banned. This terrori...

In EA Sports FC 26, whenever I try to update the squads, I am asked to connect to my EA account. However, I no longer remember my EA account password, and I no longer have access to the registered email address. Because of this, I cannot reset the password or access my account. I want to disconnect...

Last year, I purchased Minecraft from the PlayStation Store for my PS5 Slim and had been playing it without any issues. About a week ago, when I tried to launch the game, I encountered an error message: “Cannot start the game or application.” I tried all the basic troubleshooting steps, such as res...

About six months ago, I purchased the game “Rescenders” from the PlayStation Store. In the first few days after purchase, I tried deleting and reinstalling it 2–3 times, but each time the game froze at 96% on the loading screen and never started. After a long break, I tried again about six months l...

On September 23, 2025, at 01:56 AM, a charge of ₺1,499.99 was made to the credit card linked to my PlayStation account, even though I did not make any purchase. In my bank statement, the description appears as “PlayStation Network reconciliation: 2010740”, but there is no invoice or order number rel...

While trying to access my PlayStation account through the mobile app, I was suddenly logged out. I do not remember my password and had been using a passkey. When I attempted to reset my password, I was asked to provide my date of birth. However, when I created the account, I entered a random date of...

Yesterday, I purchased GTA 5 Online from the PlayStation Store. Today, the game was downloaded and installed. However, when I tried to open it, I could not enter the online mode. The game informed me that without a PSN Plus subscription, I cannot access GTA Online, and that I only own the story mode...

Even though I am the owner of my PlayStation account and can provide my order numbers, customer service refuses to remove the two-step verification code. I still have all the confirmation emails for my purchases. They keep asking me for my credit card details, which I have already provided, yet the...

My PlayStation Network account has been linked to an EA account under a different email address without my permission. I want my EA account to be reconnected to my PlayStation Network profile using my own email address: a*****@gmail.com**, and I want the account information corrected. Unfortunately...

When we try to pay for our PlayStation subscription, they want to make us pay the increased price, but it's my natural and legal right to pay the price shown on the system. Just like seeing a discounted price tag at the grocery store and seeing it overpriced at the checkout, customers pay the price ...

I noticed two unauthorized charges on my card from PlayStation and disputed them with my bank, which then refunded me. Shortly after, PlayStation suspended my account. At first, I thought it was related to my PS Plus subscription, as the charges appeared on the same day the next payment was due, but...

I purchased the PlayStation Portal, expecting my child to enjoy playing games outside of the house. Unfortunately, from the moment we tried using the device, we couldn’t establish a connection in any location. Even at a major PlayStation café in a shopping mall, where the internet connection was str...

I recently attempted to redeem a gift code on the PlayStation Store, but I continuously encounter an error message during the process. The last time I successfully used a code was over two months ago, so this is not a repeated or recent code entry issue. Frustrated by this problem, I tried reaching...

Recently, my son accidentally made an excessive in-game purchase on Valorant through our PlayStation Türkiye account. We immediately submitted a refund request and created incident reports to explain the situation. Instead of resolving the issue, PlayStation Türkiye suspended our entire account with...

I forgot the password for my PlayStation Network account and tried to reset it through the official channels. However, despite multiple attempts, I am not receiving the password reset email from Sony. I checked both my inbox and spam folders, but no message ever arrived. This is extremely frustrati...

I purchased a game from the PlayStation Store, and although it initially ran smoothly, I realized I did not enjoy it and decided to request a refund. Unfortunately, when I contacted PlayStation support, they refused to process my refund. Unlike other platforms such as Steam, which allow refunds und...

I purchased the PlayStation 5 console during its initial release and have since used three separate DualSense controllers due to repeated technical issues. Despite careful usage and no user-related damage, I consistently faced the same defects, leading me to believe this is a chronic manufacturing p...

With order number 786892577319429, I purchased Mafia: Definitive Edition for ₺259. Unfortunately, I have encountered serious loading problems while trying to play the game. Specifically, the Story and Free Ride modes display a message saying they will be available once the download is complete. Howe...

On September 3, 2024, I noticed two unauthorized charges from YDS PlayStation Network on my bank card: ₺1049,00 and ₺2,10. I immediately reported the issue to my bank on September 19, 2024, and initiated a dispute process. On October 22, 2024, I received an email from PlayStation informing me that m...

I have been using my PlayStation 5 for approximately 2.5 years. In the early months of use, I did not encounter any technical problems. However, for the past year, I have been facing serious overheating issues. The console frequently overheats and shuts down on its own during gameplay, severely disr...

I purchased Stick Fight The Game on my PlayStation 5, expecting to enjoy a smooth gaming experience. Unfortunately, from the very first attempt to launch the game, I encountered a persistent error message stating that the game could not start. I tried several times to open it, but the same error occ...

I am an active PlayStation user and currently hold a PlayStation Plus Extra subscription. However, I am writing to report an ongoing issue that negatively impacts my user experience on the PlayStation platform. Specifically, when browsing the PlayStation Plus Extra library, I noticed inconsistencie...