I am absolutely furious with my Roborock S8 Max V! I bought this expensive device in September 2024, and by April 2025, the voice function was already broken. We took it to service, and it was supposedly fixed under warranty. But just one month later, the product completely stopped working, displaying an "internal error" while running!
I immediately took the product back to service, expecting a simple software issue. To my shock, they claimed there was liquid contact and that the product arrived "quite wet." When I asked for photos to prove this, they just repeated the same vague excuse. This is ridiculous! The product operates with water for mopping; it's impossible for it to arrive "quite wet" from normal use. If there was indeed liquid contact, and the product is designed to use water, what is my fault? They even suggested water might have leaked from the wheels!
If there's a risk of water leakage from the wheels during manufacturing, why weren't precautions taken? And if no precautions were taken, why wasn't this risk disclosed to us when we purchased the product? It's your responsibility to protect consumers from such defects. We can't possibly know this. This is an automated device that draws its own water. I paid ₺32,000 for this product. Even the dustbin and filter I bought just a month ago were deemed "too old" and given a price quote for replacement. We've been completely victimized after spending a ton of money. I demand an immediate solution!
I purchased the Roborock S8 around 6 months ago, and for the past 10 days, I’ve been dealing with an infuriating issue—water leakage. At first, it was just some minor dripping, but now the device completely drains the water tank on its own. I’ve tried reaching Roborock customer service for days with...
I bought the Roborock S8 Sonic from MediaMarkt on November 8, 2024, and I expected it to last for years—not just a couple of months. But by the second month of use, the water tank started leaking. I used the product carefully, exactly as instructed, and never mishandled it. When I sent it in for re...
I am absolutely furious with Media Markt and Roborock! Exactly one year ago, I purchased a Roborock S8 Sonic from Media Markt. Now, the water tank has spontaneously cracked and is leaking water! I immediately sent it to service. To my absolute shock, the service inspection claimed the water tank cr...
Two months ago, I purchased the Roborock S8 Sonic, expecting a high-quality, durable robot vacuum. Unfortunately, in less than 60 days, it started leaking water from the tank. For such an expensive and supposedly advanced model, this kind of issue is unacceptable. I contacted customer service via W...
I purchased the Roborock S8 Pro Ultra robot vacuum and I’ve been experiencing constant malfunctions since the day I bought it. Although the device is under warranty, I previously sent it to service due to a water leakage issue from the bottom. The service claimed the necessary repairs had been made ...
Comments