I purchased a Roborock Q8 Max Pro robot vacuum cleaner via Trendyol from the seller Trendyol Express on 11 November 2025, with order number 9934912313. The device has not worked properly since the first day. It does not perform mapping correctly and, as soon as I start a cleaning session, it very qu...
On November 29, I purchased a Roborock Q8 Max robot vacuum through Hepsiburada, with Hepsiburada listed as the seller, and I paid approximately $322 for the product. For about the first 15 days, there were no issues. However, on December 14, the device completely stopped vacuuming according to the m...
I am using a Roborock QR 798 robot vacuum cleaner, and I am unable to install the Roborock mobile application on my Samsung A13 phone. When I try to download the app from Google Play, I receive a message stating that my device is not compatible, so I cannot complete the installation. Because of this...
I purchased a Roborock Q Revo Pro robot vacuum cleaner via Trendyol in Istanbul, Turkey. From the very first day, the device has had a problem with not suctioning dirty water properly, so I believe a faulty product was sent to me. My Trendyol order number is 10703322975. Despite the fact that the p...
Product Name: Roborock Saros 10 Robot Vacuum – Black Serial No: rapved50400136 Order No: 2025302913109 Purchase Date: 08/23/2025 Service Request Date: 11/24/2025 Service Tracking No: Th 683706 I purchased the Roborock Saros 10 robot vacuum on August 23, 2025. Even though I have used the device regu...
I purchased my Roborock S8 Pro Ultra Plus vacuum cleaner from Media Markt on 03.12.2023, and although it is still under warranty, Recci Teknoloji — which claims to be the authorized service — keeps asking me for payment for every issue. After buying the device, I also purchased an additional warrant...
I have been actively using my Roborock S8 robot vacuum for about 7–8 months, and the product is still under warranty. On November 8, the charging station malfunctioned, and I delivered the product to the Vatan Computer store where I purchased it. On November 18, the authorized service contacted me a...
Three months ago, I purchased the Roborock Saros 10 vacuum, and it suddenly started making this noise out of nowhere. It keeps vacuuming continuously. The moment I attach the bottle, it immediately begins vacuuming, and after a while, a burning smell starts to come from the device. There is no issue...
The Roborock S8 Pro robot vacuum I purchased on November 1 got stuck under its docking base during mapping and couldn’t get out. As the device kept forcing its way out, scratches formed on the lidar cover. To resolve the issue, I first contacted Roborock Europe via email. Their team was extremely he...
I purchased the Roborock Saros 10 model robot vacuum cleaner from Teknosa. Less than a month after the purchase, I began experiencing sensor problems. The device does not go to the rooms and areas I marked on the map; instead, it vacuums random locations on its own. Additionally, it only used the or...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I have been experiencing issues with my Roborock Qrevo Curve for about 10 days. I deleted the Roborock app, removed the device, performed a full reset, and even changed the region to Germany, but the same issue still persists. On the first day, I was able to use advanced features such as the camera,...
I have been using the Roborock Qrevo L robot vacuum cleaner for approximately 3.5 months. I purchased the product from Hepsiburada for ₺31,998. Since the first day, I have regularly performed all maintenance and settings, including filter cleaning, device reset, mapping, and app updates. Despite thi...
I bought the Roborock v8 Ultra model vacuum cleaner from the official seller on Hepsiburada about 2 months ago. I have been having water leakage problems constantly since the first day I bought the device. Due to this problem, I contacted customer service three times, and the device went to technica...
I purchased the Roborock S5 Max robot vacuum. During the sale, I was clearly assured that if I purchased the extended warranty, the battery replacement would be free of charge and covered under the warranty. However, for about two months now, whenever I contact the store or customer service regardin...
I purchased the Roborock S8 Pro Ultra robot vacuum and I’ve been experiencing constant malfunctions since the day I bought it. Although the device is under warranty, I previously sent it to service due to a water leakage issue from the bottom. The service claimed the necessary repairs had been made ...
I purchased a Roborock H7 upright vacuum cleaner through Trendyol. The dustbin cover broke, and no spare part could be provided. Later, while using the device, it displayed error code 04 and completely stopped working. The product has been sitting unused at home for 6 months. I contacted Roborock Tu...
My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...
After using the Roborock S8 MaxV Ultra model without any issues for about three months, I started experiencing serious problems. During every cleaning, I receive a “mop stuck” error, and the mop does not lift. In addition, the device frequently loses its Wi-Fi connection. I purchased the product in ...
I purchased the Roborock QRevo MaxV Smart Vacuum on 07.04.2025 and used it no more than twice. Even during the first use, it didn’t vacuum well or provide strong suction, but I didn’t pay much attention since it was a robot vacuum. Yesterday, I needed to use it again. I had already vacuumed the area...
We paid ₺25,000 for the robot when it first came out, and now the water tank has cracked for no reason. Even though it’s still under warranty, they tried to sell us a replacement part and claimed it’s not covered. This doesn’t make sense for a product in this price range that’s supposed to offer pre...
Although I set my Roborock Q Revo S model robot vacuum to automatically return to the station and empty the dustbin when it gets full during cleaning, it doesn’t perform this function properly. Even when the battery is fully charged, the device doesn’t empty the bin and continues cleaning with a ful...
Our Roborock branded robot had problems with shooting power and charging before the end of 2 years. We called Roborock customer service and they said it could be reviewed under warranty. Since we often hear that the brand is fond of money, we insisted on whether any fee would be defined. Customer se...
A year ago, I purchased a Roborock robotic vacuum through the Hepsiburada platform, with Hepsiburada itself as the seller. When an issue arose, I wanted to have it repaired under warranty and contacted Roborock Turkey’s authorized service at 08503086777. They informed me that my product was not cove...
