On April 14, 2024, I purchased a Roborock S8 Pro Ultra Wet & Dry Robot Vacuum from Vatan Bilgisayar. Shortly after the p...urchase, the device began repeatedly displaying a “height sensor error,” which turned into a chronic malfunction that prevented the product from operating properly and consistently
I purchased a Roborock Qrevo Edge 5V1 on 9 December, and from the very first day, I have been unable to install the Robo...rock app on my Samsung A13 phone. My phone is fully updated, not that old, and I am trying to download the app in Croatia via Google Play, but the Roborock app simply will not load
I have been using my Roborock Q Revo S robot vacuum cleaner for approximately 13 months, after purchasing it from Vatan ...Bilgisayar. Today, the Velcro strap on the mop attachment came off. Even though the device is still relatively new and has been used only under normal household conditions, this pa
I recently purchased a Roborock Qv35a robot vacuum and wanted to use it with the official Roborock app on my Samsung A13... phone. However, I have been unable to install the Roborock app on my device as of today, and therefore, I cannot use all the features of the product as intended. I am requesting t
I purchased a Roborock Q8 Max Pro robot vacuum cleaner via Trendyol from the seller Trendyol Express on 11 November 2025..., with order number 9934912313. The device has not worked properly since the first day. It does not perform mapping correctly and, as soon as I start a cleaning session, it very qu
On November 29, I purchased a Roborock Q8 Max robot vacuum through Hepsiburada, with Hepsiburada listed as the seller, a...nd I paid approximately $322 for the product. For about the first 15 days, there were no issues. However, on December 14, the device completely stopped vacuuming according to the m
I am using a Roborock QR 798 robot vacuum cleaner, and I am unable to install the Roborock mobile application on my Sams...ung A13 phone. When I try to download the app from Google Play, I receive a message stating that my device is not compatible, so I cannot complete the installation. Because of this
I purchased a Roborock Q Revo Pro robot vacuum cleaner via Trendyol in Istanbul, Turkey. From the very first day, the de...vice has had a problem with not suctioning dirty water properly, so I believe a faulty product was sent to me. My Trendyol order number is 10703322975. Despite the fact that the p
I purchased my Roborock S8 Pro Ultra Plus vacuum cleaner from Media Markt on 03.12.2023, and although it is still under ...warranty, Recci Teknoloji — which claims to be the authorized service — keeps asking me for payment for every issue. After buying the device, I also purchased an additional warrant
I have been actively using my Roborock S8 robot vacuum for about 7–8 months, and the product is still under warranty. On... November 8, the charging station malfunctioned, and I delivered the product to the Vatan Computer store where I purchased it. On November 18, the authorized service contacted me a
Three months ago, I purchased the Roborock Saros 10 vacuum, and it suddenly started making this noise out of nowhere. It... keeps vacuuming continuously. The moment I attach the bottle, it immediately begins vacuuming, and after a while, a burning smell starts to come from the device. There is no issue
The Roborock S8 Pro robot vacuum I purchased on November 1 got stuck under its docking base during mapping and couldn’t ...get out. As the device kept forcing its way out, scratches formed on the lidar cover. To resolve the issue, I first contacted Roborock Europe via email. Their team was extremely he
I purchased the Roborock Saros 10 model robot vacuum cleaner from Teknosa. Less than a month after the purchase, I began... experiencing sensor problems. The device does not go to the rooms and areas I marked on the map; instead, it vacuums random locations on its own. Additionally, it only used the or
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the se...rvice center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim
I have been experiencing issues with my Roborock Qrevo Curve for about 10 days. I deleted the Roborock app, removed the ...device, performed a full reset, and even changed the region to Germany, but the same issue still persists. On the first day, I was able to use advanced features such as the camera,
I have been using the Roborock Qrevo L robot vacuum cleaner for approximately 3.5 months. I purchased the product from H...epsiburada for ₺31,998. Since the first day, I have regularly performed all maintenance and settings, including filter cleaning, device reset, mapping, and app updates. Despite thi
I purchased the Roborock S5 Max robot vacuum. During the sale, I was clearly assured that if I purchased the extended wa...rranty, the battery replacement would be free of charge and covered under the warranty. However, for about two months now, whenever I contact the store or customer service regardin
I purchased the Roborock S8 Pro Ultra robot vacuum and I’ve been experiencing constant malfunctions since the day I boug...ht it. Although the device is under warranty, I previously sent it to service due to a water leakage issue from the bottom. The service claimed the necessary repairs had been made
I purchased a Roborock H7 upright vacuum cleaner through Trendyol. The dustbin cover broke, and no spare part could be p...rovided. Later, while using the device, it displayed error code 04 and completely stopped working. The product has been sitting unused at home for 6 months. I contacted Roborock Tu
My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 2...3. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi
