I bought the Roborock v8 Ultra model vacuum cleaner from the official seller on Hepsiburada about 2 months ago. I have been having water leakage problems constantly since the first day I bought the device. Due to this problem, I contacted customer service three times, and the device went to technica...
I purchased the Roborock S5 Max robot vacuum. During the sale, I was clearly assured that if I purchased the extended warranty, the battery replacement would be free of charge and covered under the warranty. However, for about two months now, whenever I contact the store or customer service regardin...
I purchased the Roborock S8 Pro Ultra robot vacuum and I’ve been experiencing constant malfunctions since the day I bought it. Although the device is under warranty, I previously sent it to service due to a water leakage issue from the bottom. The service claimed the necessary repairs had been made ...
While using my Roborock S8 Sonic robot vacuum, I suddenly started receiving an in-app warning message saying: “A security risk has been detected in the current environment. Please exit the application.” After this message appeared, I became completely unable to use my device. This issue started to...
My Roborock S8 MaxV Ultra robot vacuum suddenly stopped working one day ago without showing any warning or error. The charging station light is on, but the device itself shows no lights or signs of activity—no matter which button I press, there’s no response at all. I tried changing the power outle...
I purchased my Roborock Q8 Max Pro from Hepsiburada. While using the device, I suddenly encountered a reset error, which happened for the first time. To fix the problem, I tried resetting the device, but the error persisted, and it stopped working properly. Right after that, I contacted both Roboro...
When I tried logging into the Roborock app today from my Android device for my Roborock Q7 Max robot vacuum, I received the following error message: “A security risk has been detected in the current environment. Please log out.” I tried deleting and reinstalling the app as well as restarting my de...
On June 29, 2025, I purchased a Roborock S8 Sonic vacuum cleaner from Vatan Bilgisayar’s Gaziantep Forum AVM branch, and the device is still under warranty. I submitted it to the store for repair due to a malfunction. However, even after around 90 days (about 60 business days), despite contacting bo...
I purchased a Roborock Q7 robot vacuum about six months ago through N11, and the product is still under warranty. For the past week, the device has been displaying a “reset” warning on its own and refusing to clean. I tried resetting it multiple times, but the issue persists. My invoice number is sn...
I purchased a Roborock S8 from Istanbul Forum Media Markt for ₺23,999, and for the past 3 months, the device has failed to lift its mop, leaving constant stains along carpet edges. To resolve this issue, I sent it under warranty to the store’s service center. However, the service report stated that ...
I purchased a Roborock S8 robot vacuum about a year ago through Trendyol, during my pregnancy. Since I started using it, the device has constantly shown “filter clogged” or “filter wet” warnings, even though I clean the filter and brushes regularly. For the last four months, this error has occurred ...
I own a Roborock S5 Max robot vacuum, which was purchased online by my sister as a gift in 2020 or 2021. For about a week now, I have been repeatedly receiving an “open circuit/right wheel internal error” warning. Despite resetting the device three times, the problem persists and I am now unable to ...
I purchased a Roborock H7 upright vacuum cleaner through Trendyol. The dustbin cover broke, and no spare part could be provided. Later, while using the device, it displayed error code 04 and completely stopped working. The product has been sitting unused at home for 6 months. I contacted Roborock Tu...
My Roborock Q7 Max smart vacuum cleaner malfunctioned under warranty, and I have been experiencing problems since June 23. First, I sent the device to the authorized service center Akdemir Teknoloji in Bursa, where only the battery was replaced. However, the device was returned in even worse conditi...
After using the Roborock S8 MaxV Ultra model without any issues for about three months, I started experiencing serious problems. During every cleaning, I receive a “mop stuck” error, and the mop does not lift. In addition, the device frequently loses its Wi-Fi connection. I purchased the product in ...
I purchased the Roborock Qrevo Pro robot vacuum from Vatan Bilgisayar, and from the very first use, it has been leaking water from the dock. Because of this constant leakage, the device cannot perform its mopping function at all. Every time I attempt to run it, water floods the floor, leaving my hom...
I purchased the Roborock Q7 Max robot vacuum from the Istanbul Viaport MediaMarkt store on March 8, 2023, under contract number 01756.1079***. Since the day I brought it home, I’ve had non-stop issues. The device constantly gets confused, cannot locate its docking station, splits rooms into random s...
I purchased the Roborock S8 Pro just one month ago after hearing so many positive reviews. I truly believed I was buying a top-tier product. However, on the 25th day of use, the plastic brush guard in the main brush compartment broke on its own—without any misuse or damage on my part. What’s even m...
I purchased the Roborock Q8 Max robot vacuum about six months ago. For the most part, it worked well—until about a month ago, when it suddenly stopped mopping altogether. Even though the water tank is completely full, the device keeps displaying a “low water level” warning and refuses to mop. I’ve ...
I bought the Roborock Qrevo S from the Teknosa Espark branch less than four months ago, and I’ve already had to send it to service twice. After the first issue, I brought it to the store and they forwarded it to the service center—which took an unusually long time to complete the repair. I was told ...
I’m having a major issue with my Roborock S5 Max robot vacuum—it refuses to connect to Wi-Fi at my mother’s house. When we tested it in another home, it had no trouble finding and connecting to the network. But at my mom’s, the robot doesn’t even detect the Wi-Fi signal, even though every other devi...
I purchased the Roborock Q Revo L robot vacuum from Teknosa on June 27, 2025. Just 20 days into using the device, the red main rubber brush tore due to hair getting tangled around it. What’s most frustrating is that the product was marketed with features specifically designed to prevent hair entangl...
I’ve had the Roborock Q8 Max for less than a year, and I’ve already had to send it in for warranty repair twice. From day one, the water tank was cracked and leaking—but instead of acknowledging this clear defect, Roborock’s service team made excuses and demanded that I pay for a replacement tank my...
