Roborock Saros 10 Vacuum Broke on Day One – Still No Service Response

I’m beyond frustrated with my experience purchasing the Roborock Saros 10. I paid a staggering ₺70,000 for what was supposed to be a premium robot vacuum, only to discover that it was defective right out of the box. On the very next day, I returned it to the retailer, and it was sent to the service center. That was over a week ago—and I’ve heard absolutely nothing since.

How is it acceptable for a high-end device to malfunction immediately and then receive zero communication from customer service? For this price, I expected top-tier performance and support, not complete silence and stress. Roborock, this is unacceptable. I feel completely let down by your product and your service team.

I demand an immediate update on the status of my unit, a full explanation of the issue, and either a proper repair or a full replacement without further delay. If you market this model as high-end, then start treating your customers accordingly.