I purchased two units of the Roborock Q5 Pro on November 20, 2024, expecting efficient cleaning and smart mapping. During the very first cleaning session, the vacuum mapped and cleaned the area properly. But from the second use onward, it started moving erratically and cleaning randomly with no logical pattern.
I tried resetting it and remapping the area multiple times, but nothing changed. Despite all efforts, the vacuum couldn’t maintain a stable map. On top of that, I’ve never been able to use the mopping feature—it simply doesn’t function.
I finally sent one of the devices to the service center. Today, they called and said the issue is a software error. They offered to fix it, chemically clean the unit, and provide a 6-month service warranty—but only if I pay an extra ₺5,000. They also claimed the software issue is not covered by the product warranty. This is unacceptable.
A brand-new product shouldn’t suffer software failures within weeks, and customers shouldn’t be forced to pay out-of-pocket for a problem they didn’t cause. Roborock, I expect a full repair or replacement at no cost. Stop hiding behind vague warranty terms and fix this now.
I purchased the Roborock QRevo MaxV Smart Vacuum on 07.04.2025 and used it no more than twice. Even during the first use, it didn’t vacuum well or provide strong suction, but I didn’t pay much attention since it was a robot vacuum. Yesterday, I needed to use it again. I had already vacuumed the area...
I am absolutely furious with my Roborock Q Revo MaxV Smart Vacuum! I bought it from N11 on April 7, 2025, and it has barely worked – I've only run it a maximum of two times. Even during its first run, the suction wasn't great, but I brushed it off as "just a robot vacuum." Yesterday, I really neede...
I purchased the Roborock Q Revo S robot vacuum just 3 to 4 months ago, expecting a top-tier cleaning experience. Unfortunately, it has already started giving me serious problems. While vacuuming and mopping, it consistently leaves a trail of dirt behind. No matter what I try, the issue doesn’t go aw...
I purchased the Roborock Q7 Max robot vacuum from the Istanbul Viaport MediaMarkt store on March 8, 2023, under contract number 01756.1079***. Since the day I brought it home, I’ve had non-stop issues. The device constantly gets confused, cannot locate its docking station, splits rooms into random s...
I am absolutely furious with my Roborock S8 Max V! I bought this expensive device in September 2024, and by April 2025, the voice function was already broken. We took it to service, and it was supposedly fixed under warranty. But just one month later, the product completely stopped working, displayi...
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