I’ve been experiencing a frustrating issue with my Roborock Q8 Max Pro (Model: Vacuum SS09, Serial No: RCCVBY51300109, Firmware Version: 03.09.15). The robot vacuum continuously spins in place and fails to locate its charging station. The only temporary fix is to completely reset the setup—only then does it briefly detect the dock, but the problem returns soon after.
This isn’t how a premium robot vacuum should perform. I've already reported the issue to Roborock support, but I haven’t received any response so far. For a product in this price range, I expected both better functionality and faster support.
I’m asking Roborock to urgently respond and provide a permanent solution or replacement if necessary. I shouldn’t have to reset my vacuum every time just to make it do the most basic task—return to its charging dock.
I purchased the Roborock Q Revo S robot vacuum just 3 to 4 months ago, expecting a top-tier cleaning experience. Unfortunately, it has already started giving me serious problems. While vacuuming and mopping, it consistently leaves a trail of dirt behind. No matter what I try, the issue doesn’t go aw...
I’m writing to express my ongoing frustration with the Roborock Q7 Max Robot Vacuum, which I haven’t been able to use regularly since I purchased it. From the very first setup, the robot kept spinning in place. I sent it to the service center, where they updated the software. It worked fine for 3-4 ...
My Roborock S8 MaxV Ultra robot vacuum suddenly stopped working one day ago without showing any warning or error. The charging station light is on, but the device itself shows no lights or signs of activity—no matter which button I press, there’s no response at all. I tried changing the power outle...
I purchased the Roborock QRevo MaxV Smart Vacuum on 07.04.2025 and used it no more than twice. Even during the first use, it didn’t vacuum well or provide strong suction, but I didn’t pay much attention since it was a robot vacuum. Yesterday, I needed to use it again. I had already vacuumed the area...
I purchased the Roborock Q8 Max robot vacuum about six months ago. For the most part, it worked well—until about a month ago, when it suddenly stopped mopping altogether. Even though the water tank is completely full, the device keeps displaying a “low water level” warning and refuses to mop. I’ve ...
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