I returned items to Pull&Bear a month ago, but still haven’t received my refund. How can I easily resolve it?

On June 15, 2025, I placed a Click & Collect order, number 20248925871. They charged me the moment I submitted the order, but I received no invoice or confirmation email until June 18, 2025! My order, which I was supposed to pick up just four hours later, is still nowhere to be found, and their cust...

I bought a pair of shoes for ₺1,800 back in March, and I wore them for the very first time this week for just a few hours. I certainly wasn't playing soccer in them – they're heels, for crying out loud – but the toe immediately deformed! I never imagined the leather quality could be so incredibly p...

I bought a product from Pull and Bear, and after wearing it only two or three times, the zipper completely broke. I took the item back to the store, expecting at least a fair evaluation, but the staff refused to accept it and showed no interest in resolving the issue. What frustrated me even more w...

Every time I buy a t-shirt from Pull and Bear, it becomes completely unwearable after just the second time I put it on. The fabric stretches out, seams start to twist, and the overall shape is ruined. I’ve returned a few items, but honestly, who has time to keep going through the return process ever...

This shoe is very weak and poor quality, and I won't be buying from Pull & Bear again, especially from Egypt through their website. I made this purchase feeling frustrated and angry, given how little I used the shoes. I need immediate attention and communication regarding this issue.

I bought a pair of sweatpants for ₺1,090.00 from the Pull & Bear store in Ankara Ankamall AVM. I wore them only once or twice, and after the first wash, the product shrank by 5–6 cm. I took the item back to the store and asked for a refund, but they refused. They said it would be sent to the factory...

I shopped at Pull and Bear two months ago and my order hasn't arrived yet. When I inquire, they say the matter has been forwarded to the authorities and has been pending for two months! There is no order in the world that is delayed for more than two months. I want the order to be cancelled, the mon...

I bought boots from Pull and Bear online on January 19th. The boots were too big, and I returned them on February 9th because they were not my size. I paid for the boots with a Gift Card. Although 23 days have passed since my return approval, the refund has not been reflected in my Gift Card balance...

On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...

I recently bought a jacket from Pull and Bear, but I decided to return it. While I successfully generated a return code, I can’t find any information on the return drop-off locations. Additionally, my email and phone number don’t appear in the system, making it impossible to track my return options ...

I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no si...

I placed an order with Pull and Bear on the 20th, expecting timely delivery of the two items I purchased. Today is the 30th, and my order hasn't even shipped yet. Originally, the estimated delivery date was set for the 1st of next month, but it’s already been over 10 days, and the items are still ma...

I purchased two different products from two sellers (Guess and Pull & Bear) through Trendyol but had to return them after they arrived. When the return was processed, a Trendyol Express employee mistakenly sent the Guess shoes (worth ₺3300) to Pull & Bear and the Pull & Bear overalls (worth ₺1590) t...

I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, a...

On April 1, 2024, at 9:09 PM, Pull and Bear executed an online transaction amounting to ₺2,240.00 without my knowledge or authorization. This unauthorized purchase was made using my credit card information without any security code or 3D Secure verification. Upon discovering the unauthorized transa...

I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...

Two weeks ago, I filed a complaint against Pull & Bear regarding the delayed refund and an unusual payment process. On December 1, 2023, I received a message stating that the return had been processed, and the refund amount would be in my account within 15 days, depending on my bank. The order numbe...

We still haven't gotten the stuff we ordered, and they still haven't given us our money back like they said they would. Also, I've been trying to reach out to Pull and Bear on WhatsApp about the problem, but they haven't responded at all. I can't even understand how someone could be so careless. It ...

Hello, about a week ago, I bought a coat from Pull&Bear and now I want to return it. They said I need a document from the bank confirming the card change since my card was replaced. I am the cardholder, the transaction is in my name, and also have the receipt. It's so absurd that they are making it ...

On November 30, I purchased a "virtual card" gift with order number "20180802563" from Pull & Bear online. The payment was deducted from my bank card, but the card was not sent via email. When I contacted customer service, they mentioned a "technical glitch on the site," but there hasn't been a clea...

placed order number 20181536661 from Pull&Bear on December 7 for our anniversary gift with high hopes. However, the status is still stuck at "Confirmed," and despite the estimated delivery time being set between December 13-14, today is already December 12, and the item hasn't been shipped yet. This...

I  bought three cute bags on Trendyol from Pull and Bear online store, everything looked great—bills were sent out in my name—but then when the parcel came there was one piece in it. There's no one to talk to or help fix things. I'm not just asking for a refund; I want to be paid for the trouble. We...

I ordered something from Pull&Bear, but because I changed my address, the delivery company marked it as "undeliverable" and sent it back to them without telling me. I called customer service, and they told me that the products didn't make it to the delivery company and promised to give me a refund. ...

The 3-pack of underwear that I bought from Akasya Pull&Bear store and wanted to return after 20-25 minutes was told that we could not return it on hygiene grounds. In the same store, while I was looking for products, I showed the 3-pack boxers, which were somehow opened, to an employee and I was tol...

I bought white sandals from Pull and Bear on Trendyol on May 11th, order no: #2011314634. But later, I saw this sandal in the store and had the opportunity to try my size, it did not fit my foot, it was incredibly narrow. Later, I wanted to cancel this sandal I bought from Trendyol, it was not cance...