I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, they keep repeating the same automated response: "You will receive your refund within 14 business days." Either they refuse to understand or I cannot explain it clearly. My friend isn't surprised when the return approval arrives the next day. My fees are paid, yet this is the first time I haven't received a refund promptly. How could they know my account better than I do? They've withheld my money without providing a voucher, receipt, or bank reference number confirming the return. Their excuse? "Wait for 14 days." Are they kidding? It's my right to receive confirmation. They leave you frustrated on the phone. Is ₺1,600 a small amount? Why should I wait while they use my money? They've only sent a return confirmation via email and nothing else. When I contacted the bank, they confirmed no refund was received, contrary to what was expected. I'm left hanging, unsure what to do next. Frustrated, I've filed a complaint with the Consumer Court, but the process is excruciatingly slow. What more can I do? Nothing gets resolved quickly; the consumer is always the victim!
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no si...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
There is no way to justify Pull and Bear's actions, as they have held onto my refund for 14 days without any valid reason, and have not provided any updates on the matter, they are ghosting me for days, maybe thinking it's simple and unimportant for them. How could they assume that as I am wondering...
Two weeks ago, I filed a complaint against Pull & Bear regarding the delayed refund and an unusual payment process. On December 1, 2023, I received a message stating that the return had been processed, and the refund amount would be in my account within 15 days, depending on my bank. The order numbe...
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