Hello, about a week ago, I bought a coat from Pull&Bear and now I want to return it. They said I need a document from the bank confirming the card change since my card was replaced. I am the cardholder, the transaction is in my name, and also have the receipt. It's so absurd that they are making it this difficult for me. When I called customer service, they asked for the order number, but since I bought the item in-store, there is no order number as I didn't make an online purchase. It's very irresponsible and unprofessional of them. rapid resolution now!!
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I am disappointed with Pull & Bear's customer service. My brother bought me a gift, but the product was sent incorrectly by the store. He returned it and reordered the correct item, giving my address as the shipping destination. Unfortunately, by the time I received the product, it did not fit and I...
I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no si...
On November 30, I purchased a "virtual card" gift with order number "20180802563" from Pull & Bear online. The payment was deducted from my bank card, but the card was not sent via email. When I contacted customer service, they mentioned a "technical glitch on the site," but there hasn't been a clea...
I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...
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