I am writing to request a refund for an unintended renewal of my Smallpdf subscription. On 30/06/2026, my subscription w...as automatically renewed and I was charged 108 USD for the Premium plan at around 5:30 AM local time in Vietnam. I was not aware that my trial had ended and did not intend to conti
I had a monthly subscription with SmallPDF, and even though I canceled my subscription, my credit card is still being ch...arged. Since April 22, 2026, I've been charged $12 from my card every month. Since the platform doesn't have accessible customer service, I haven't been able to resolve this by spe
I subscribed to the Smallpdf Pro trial on 22 April and cancelled it on the same day. After cancelling, the system showed... a message that I could continue using the service until the end of the subscription, which was stated as 22 April, so I assumed this referred to the end of the trial period and th
I am writing regarding my Smallpdf Pro yearly subscription linked to the email address lis***@Onet.pl. I was charged for... a yearly Pro plan that started approximately last week, and I cancelled this subscription today, on the same day I realized and acted on it. Despite cancelling the subscription im
I registered on the SmallPDF website for a free trial on 17/02/2026 using the account under the name Abhipsa K*** with t...he email address abhipsak***@gmail.com. Immediately after starting the free trial, I cancelled it within about one minute. Despite this, I was charged 979 Indian rupees on the same
I signed up for the 7‑day free trial of Smallpdf Pro and cancelled the subscription within the trial period. Despite can...celling, on 31 March 2026, I was charged twice, with two separate payments of £9 each, for a total of £18 in GBP. On 31 March, I contacted Smallpdf through their support channel an
I signed up for a free trial of Smallpdf’s PDF text editing service on 8 April 2026 directly through the Smallpdf websit...e, and I cancelled the subscription on the same day. Despite cancelling within the free trial period, I was nevertheless charged for an annual subscription, even though it was clea
I am writing to report an unauthorized charge of $12 made by Smallpdf on my debit card on March 19, even though I had al...ready canceled my Pro subscription on February 26. Previously, I used a free trial of the Pro plan and was charged when I forgot to cancel in time. While I wasn’t happy about it, I
I have a credit card with ADCB, and it is currently being automatically charged for a “Smallpdf” subscription in the amo...unt of AED 45. I have been trying to cancel this auto-debit, but despite my efforts, I have not been able to stop these recurring charges, and I have not received any response to m
I am writing regarding an automatic charge to my Smallpdf subscription that I did not intend to continue and for which I... did not receive any prior notice. On March 6, 2026, at around 1:03 AM (Philippines time), I was charged 718.50 PHP (approximately 12 USD) via debit card through the Smallpdf websi
On January 8, 2026, I started the Smallpdf Pro free trial. Despite using a free trial, I noticed that $15 was charged to... my Ziraat Bank debit card on the same day at 9:58 p.m. I do not recall clearly approving this amount on any confirmation screen; on the contrary, I only intended to use the free t
I’m writing regarding an unexpected charge for my Smallpdf subscription, even though I no longer wish to use the service.... My account email is aonneo***@gmail.com, my name is Aonuma K***, and the relevant invoice number is RB30138. On 01/01/2026, my VISA card ending in 1501 was charged $108 for a sub
I am writing regarding my Smallpdf Pro annual plan, which was unexpectedly renewed on 7 December and charged to my credi...t card without my explicit consent or awareness of an upcoming renewal. I did not intend to continue the subscription for another term and was surprised to see the payment processe
"Thank you Smallpdf"
I started using the Smallpdf app during the free trial period. I assumed I ...would be able to use the trial without being charged, but on December 6, 20
I signed up for Smallpdf to use it as a free trial. Even though I did not see any clear information stating that I would... be charged, on November 15, 2025, $18 was withdrawn from my Akbank account without my permission. I trusted the “free trial” label, but being charged a monthly subscription fee wi
On 31 November 2025, an amount of R1 858.28 was deducted from my Capitec account, using my card ending in 6659, for a tr...ansaction described as Smallpdf. I have never used Smallpdf, never subscribed to any of their services, and did not authorize this payment in any way. After noticing the deduction,
I signed up for Smallpdf as part of the free trial period. Even though I canceled my subscription before the trial ended..., the cancellation did not go through, and I just noticed on my new statement that about 12 dollars was charged to my credit card on November 19. I did not use the service at all o
On November 25, I noticed that $135 was charged by Smallpdf without my knowledge or consent. Prior to this transaction, ...I did not knowingly start any subscription, nor do I recall signing up for a free trial. At the time, my phone or device was in my children’s hands, so I believe the subscription m
I need some help or guidance. A few days ago, I cancelled my Smallpdf subscription, but today I woke up to see an unauth...orized debit of $108 from my card. I’ve already emailed their support team, but I haven’t received any response yet. This situation is really stressful because that money was part
Even though I canceled my Smallpdf Premium plan months ago, since June 2025, I’ve noticed that a $12 monthly charge cont...inues to be withdrawn from my İş Bank credit card under the description “SMALLPDF*ZURICH.” When I log into my account, it no longer shows any active Premium subscription, yet the
Hello, my name is Ali S***. I’m writing to inform you that I forgot to cancel my Smallpdf free trial after the 7-day per...iod, and I was charged $72 yesterday. I have already canceled my subscription and would like to request a refund. I rarely convert files, so I don’t need this subscription.
Dear Smallpdf Support Team, I hope this message finds you well. I recently signed up for a free trial with Smallpdf but ...unfortunately forgot to cancel before the trial period ended. As a result, I was charged for a subscription that I did not intend to continue. I kindly request a refund for this ac
On October 26, 2025, I noticed that a charge of approximately $12 was withdrawn from my account without my knowledge or ...authorization through my Smallpdf account. My membership is registered under the username didembsss37, and the payment receipt shows the document number syj2025293490784. I saw th
On October 17, 2025, a charge of approximately $286 was made on my Enpara credit card in the name of Smallpdf, without m...y knowledge or authorization. This transaction does not belong to me, and I have not given any approval for a purchase or membership. I have never provided my card details to Small
Smallpdf is a cloud-based PDF software platform founded in 2013 in Switzerland. The company provides online and desktop tools for editing, converting, compressing, signing, and managing PDF documents for individuals, businesses, and teams.
Customer support: Available through the official Help Center and online support request system.
Customer support email: [email protected]
Smallpdf operates in the document management and productivity software industry. The platform offers browser-based and desktop tools that help users convert, edit, compress, merge, split, sign, and secure PDF files for personal and professional use.
User feedback is mixed, with complaints commonly related to subscriptions, billing, account access, and document processing.
If you've experienced issues with Smallpdf, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
