On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived.
For several days, the order status showed as “out for delivery”, yet nothing was delivered. When I contacted the shipping company, they informed me that the package had been returned to the sender. However, I never requested a return, nor did I receive the product.
I reached out to Pull & Bear customer service via both email and live chat, but I received no real assistance and no proper response. The automated chatbot customer service also failed to resolve the issue.
At this point, I am left with neither the product nor a refund. I demand that my issue be resolved immediately—either by resending the sweatpants or by refunding the full amount of 2,380 TL to my account without any further delay.
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
On November 28, I placed an order through the Pull & Bear Turkey mobile app for two sweatshirts under order number 20269708769. On the product page, it was clearly stated that the items would be shipped within 2–4 business days. However, as of today—13 days later—my order still has not been shipped,...
On November 27, I placed an order for a pair of sweatpants through the Pull&Bear mobile app in Turkey, with order number 20194722394. At the time of purchase, the estimated delivery date was shown as December 9. Today is December 14, and my order has still not been delivered, nor has there been any ...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
Two months ago, I ordered two pairs of sweatpants from Pull&Bear, and for an entire month, the status remained "preparing in the warehouse." I attempted to call customer service but couldn’t reach anyone. After a month of waiting, the order was canceled and refunded without any explanation. Hoping ...
Comments