Two weeks ago, I filed a complaint against Pull & Bear regarding the delayed refund and an unusual payment process. On December 1, 2023, I received a message stating that the return had been processed, and the refund amount would be in my account within 15 days, depending on my bank. The order number is 20104272408, and the item is the Long Wax-Look Trench Coat with a reference number of 7752/322, priced at -₺1,530. I initially purchased this product online in XL size. Later, on December 1, I visited the Akasya Glass store to exchange the same product. To my surprise, they asked for an additional payment for the exchange without proper clarification. I went ahead with the payment, a practice that no other company seems to follow. This resulted in an erroneous double payment of ₺2,863 for the same item. Furthermore, they stated that the refund would be made not immediately but after 15 days. This means that when you exchange a product, you are required to make a payment on the day of purchase and another one 15 days later when it's returned. I urgently request the immediate refund of ₺2,863 without the 15-day waiting period.
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, a...
I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
Comments