Pull and Bear

Four months ago, I bought a loose pair of trousers from the Pull&Bear store in Ankara Kentpark Mall. The inner thigh area of the trousers started to rip, so I took them to the same store to request a refund. While I was explaining the problem at the cash desk, the store manager, an employee named Ay...

On November 27, I placed an order for a pair of sweatpants through the Pull&Bear mobile app in Turkey, with order number 20194722394. At the time of purchase, the estimated delivery date was shown as December 9. Today is December 14, and my order has still not been delivered, nor has there been any ...

On November 28, I placed an order through the Pull & Bear Turkey mobile app for two sweatshirts under order number 20269708769. On the product page, it was clearly stated that the items would be shipped within 2–4 business days. However, as of today—13 days later—my order still has not been shipped,...

I have been trying to purchase the Orange Toyota Jacket with product code 7701533 from Pull and Bear’s Turkey website, but my orders keep getting cancelled a few hours after I place them. Since 3rd of this month I have ordered this jacket around 10 times, and each time the system has allowed me to c...

On August 27, 2025, I purchased a new season t-shirt from the Pull & Bear store inside MarkAntalya Mall. The product has never been used, and the tag is still attached. However, when I went to the store on October 2, 2025 to request an exchange, my request was denied on the grounds that the exchange...

On October 2, 2025, an unauthorized online transaction was made on my credit card by Pull & Bear, split into two separate charges totaling 3,920 TL. The last four digits of my card are 1032. I have since canceled this card, and it is no longer in use. I want to make it clear that I never made this ...

On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...

On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...

On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...

One of the items in my online order from Pull and Bear was delivered with a store security tag still attached, making it impossible for me to use the product. Although this error clearly stems from the company’s negligence, customer service merely advised me to either return the product or take it t...

On January 16, 2024, I ordered a pair of slippers for my mother from Pull & Bear’s website. As the weather warmed up, she wore them only a few times. During a normal walk, the heel of one slipper cracked. My mother is not overweight, and the product had not been used heavily. I reported the issue to...

On June 15, 2025, I placed a Click & Collect order, number 20248925871. They charged me the moment I submitted the order, but I received no invoice or confirmation email until June 18, 2025! My order, which I was supposed to pick up just four hours later, is still nowhere to be found, and their cust...

On June 6th, I bought three t-shirts from your Marmara Forum store. All three labels clearly stated to wash them at 30 degrees Celsius. I washed all of them on a quick cycle. Two of the t-shirts were perfectly fine, but one of them completely shrank! This is unacceptable. Your product's care instru...

I bought a pair of shoes for ₺1,800 back in March, and I wore them for the very first time this week for just a few hours. I certainly wasn't playing soccer in them – they're heels, for crying out loud – but the toe immediately deformed! I never imagined the leather quality could be so incredibly p...

I bought a black bag from your brand on November 29, 2024. Despite not using the bag heavily and never overfilling it, the inside of the strap areas has completely worn away and frayed! This is completely unacceptable for a product that's barely seven months old. I firmly believe you've used substa...

I bought a product from Pull and Bear, and after wearing it only two or three times, the zipper completely broke. I took the item back to the store, expecting at least a fair evaluation, but the staff refused to accept it and showed no interest in resolving the issue. What frustrated me even more w...

I placed an order on the Pull and Bear website, and it’s been 11 days—yet the status still says “preparing.” I contacted customer service, and they told me there’s a supply issue. Honestly, how is that acceptable? They had no problem taking my money instantly, yet now I’m the one left waiting indef...

Every time I buy a t-shirt from Pull and Bear, it becomes completely unwearable after just the second time I put it on. The fabric stretches out, seams start to twist, and the overall shape is ruined. I’ve returned a few items, but honestly, who has time to keep going through the return process ever...

This shoe is very weak and poor quality, and I won't be buying from Pull & Bear again, especially from Egypt through their website. I made this purchase feeling frustrated and angry, given how little I used the shoes. I need immediate attention and communication regarding this issue.

I bought a pair of sweatpants for ₺1,090.00 from the Pull & Bear store in Ankara Ankamall AVM. I wore them only once or twice, and after the first wash, the product shrank by 5–6 cm. I took the item back to the store and asked for a refund, but they refused. They said it would be sent to the factory...

I bought a pair of shoes from Pull and Bear Online. Since the weather only recently started getting warmer, I’ve worn them just three or four times. However, both shoes have started to come apart on the inner sides, and cracks have formed on the front. It’s obvious that the material is poor quality,...

I shopped at Pull and Bear two months ago and my order hasn't arrived yet. When I inquire, they say the matter has been forwarded to the authorities and has been pending for two months! There is no order in the world that is delayed for more than two months. I want the order to be cancelled, the mon...

On March 11 at 16:55, I generated a return code, but it was invalid, preventing me from completing the return at the courier branch on March 18. However, your system did not allow me to create a new return code. When I contacted Pull and Bear customer service, I was told that the 7-business-day peri...

I bought boots from Pull and Bear online on January 19th. The boots were too big, and I returned them on February 9th because they were not my size. I paid for the boots with a Gift Card. Although 23 days have passed since my return approval, the refund has not been reflected in my Gift Card balance...