I purchased two different products from two sellers (Guess and Pull & Bear) through Trendyol but had to return them after they arrived. When the return was processed, a Trendyol Express employee mistakenly sent the Guess shoes (worth ₺3300) to Pull & Bear and the Pull & Bear overalls (worth ₺1590) to Guess, causing an incorrect return. On September 24, Trendyol informed me that my return request would be canceled due to the wrong products being sent, and the items would be returned to me. Guess returned the overalls, but Pull & Bear did not send back the Guess shoes. A week later, I still had the overalls, but Trendyol refunded me for them while the shoes remain missing.
Despite opening three support requests with Trendyol, they haven’t resolved the issue. They’ve been telling me for 2-3 weeks that they are working on it, but nothing has changed. This situation has left me feeling misled by both Trendyol and Pull & Bear.
I bought three cute bags on Trendyol from Pull and Bear online store, everything looked great—bills were sent out in my name—but then when the parcel came there was one piece in it. There's no one to talk to or help fix things. I'm not just asking for a refund; I want to be paid for the trouble. We...
I bought white sandals from Pull and Bear on Trendyol on May 11th, order no: #2011314634. But later, I saw this sandal in the store and had the opportunity to try my size, it did not fit my foot, it was incredibly narrow. Later, I wanted to cancel this sandal I bought from Trendyol, it was not cance...
I recently spent 647.05 TL on something from the Pull&Bear website. But to my surprise, they took out 718.90 TL from my card. Even though I've tried to get in touch with the store and ask for a refund for the 71.90 TL difference, they haven't fixed the problem. Because of this, I had to stop the tra...
I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, a...
Two weeks ago, I filed a complaint against Pull & Bear regarding the delayed refund and an unusual payment process. On December 1, 2023, I received a message stating that the return had been processed, and the refund amount would be in my account within 15 days, depending on my bank. The order numbe...
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