On April 1, 2024, at 9:09 PM, Pull and Bear executed an online transaction amounting to ₺2,240.00 without my knowledge or authorization. This unauthorized purchase was made using my credit card information without any security code or 3D Secure verification.
Upon discovering the unauthorized transaction, I immediately canceled my credit card to prevent further fraudulent activity. I promptly filed a dispute with E/Moka, Pull and Bear's payment processor, requesting a refund for this unauthorized charge. However, despite their assurance of prompt resolution and communication, I have yet to receive any updates or a refund.
I am deeply concerned about this unauthorized transaction and the lack of response from both Pull and Bear and E/Moka. I demand an immediate investigation into this matter and a full refund of the ₺2,240.00 charge.
Failure to address this issue promptly will force me to pursue legal action against Pull and Bear to protect my rights as a consumer and safeguard my financial information.
On October 2, 2025, an unauthorized online transaction was made on my credit card by Pull & Bear, split into two separate charges totaling 3,920 TL. The last four digits of my card are 1032. I have since canceled this card, and it is no longer in use. I want to make it clear that I never made this ...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, a...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
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