I bought boots from Pull and Bear online on January 19th. The boots were too big, and I returned them on February 9th because they were not my size. I paid for the boots with a Gift Card. Although 23 days have passed since my return approval, the refund has not been reflected in my Gift Card balance. I contacted customer service, but there was no response. They keep saying that a Pull and Bear return email should be sent to my email, but I have not received anything. I am starting to feel like my concerns are being completely ignored. This delay has caused unnecessary stress, and I am frustrated by the lack of support. I kindly ask you to resolve this nonsense urgently.
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no si...
On November 30, I purchased a "virtual card" gift with order number "20180802563" from Pull & Bear online. The payment was deducted from my bank card, but the card was not sent via email. When I contacted customer service, they mentioned a "technical glitch on the site," but there hasn't been a clea...
There is no way to justify Pull and Bear's actions, as they have held onto my refund for 14 days without any valid reason, and have not provided any updates on the matter, they are ghosting me for days, maybe thinking it's simple and unimportant for them. How could they assume that as I am wondering...
I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...
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