On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund.
I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’s end. They advised me to reach out to the store directly. However, customer support is completely useless—they claim they’ve "forwarded the issue," but nothing changes. I’ve also been emailing them for over a week, and their response is always the same: "We’re reviewing your case, it may take a while."
This is completely unacceptable. How can it take this long to process a simple refund? They took my payment immediately, but when it comes to giving it back, they stall indefinitely. I demand my refund to be processed immediately. Pull & Bear, fix your system and start treating your customers better!
I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no si...
There is no way to justify Pull and Bear's actions, as they have held onto my refund for 14 days without any valid reason, and have not provided any updates on the matter, they are ghosting me for days, maybe thinking it's simple and unimportant for them. How could they assume that as I am wondering...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...
I placed an order with Pull and Bear on the 20th, expecting timely delivery of the two items I purchased. Today is the 30th, and my order hasn't even shipped yet. Originally, the estimated delivery date was set for the 1st of next month, but it’s already been over 10 days, and the items are still ma...
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