I bought a pair of sweatpants for ₺1,090.00 from the Pull & Bear store in Ankara Ankamall AVM. I wore them only once or twice, and after the first wash, the product shrank by 5–6 cm. I took the item back to the store and asked for a refund, but they refused. They said it would be sent to the factory for inspection and that I’d be contacted afterward, but I never received any response. When I went back to the store, the staff first claimed the item had been sent to the factory, then took it out of a drawer and admitted they had lied, saying they conducted the inspection themselves and would not issue a refund. I’m filing a complaint about both the product and the store staff. I demand a full refund, and if my request is not accepted, I will take the matter to the Consumer Arbitration Board.
Two weeks ago, I filed a complaint against Pull & Bear regarding the delayed refund and an unusual payment process. On December 1, 2023, I received a message stating that the return had been processed, and the refund amount would be in my account within 15 days, depending on my bank. The order numbe...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
On January 4, I placed an online order for 1500₺ and 400₺ worth of items, which were to be delivered to the Akasya AVM Pull and Bear store. When I went to pick up my 400₺ worth of items, I was told that my 1500₺ order was not there. I checked the online cargo tracking and noticed that while my 400₺ ...
I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...
On January 16, 2024, I ordered a pair of slippers for my mother from Pull & Bear’s website. As the weather warmed up, she wore them only a few times. During a normal walk, the heel of one slipper cracked. My mother is not overweight, and the product had not been used heavily. I reported the issue to...
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