I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no sign of my refund on my credit card statement. I expected a reliable and prompt resolution, but this experience has been nothing but frustrating. I’m requesting Pull & Bear to take action immediately and process my refund. It’s disappointing to have to chase after a simple return for so long without any support or accountability from the brand.
I returned a product I purchased from the Pull and Bear mobile app on 23.09.24 to the store on 27.09.24, but it still hasn't been refunded. On 12.11.24, I contacted customer service again, and they dismissively said they processed the refund and told me to speak with the bank. I spoke with the bank twice, and my refund still hasn't been processed. I don't know when this mess will end.
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
I recently bought a jacket from Pull and Bear, but I decided to return it. While I successfully generated a return code, I can’t find any information on the return drop-off locations. Additionally, my email and phone number don’t appear in the system, making it impossible to track my return options ...
I purchased a denim jacket from Pull&Bear online on 01/27/2024, returned it, and it reached the warehouse. The return approval came a few days later on 02/06/2024, and the refund was reflected in my account the following day. It never took 14 days as claimed. Despite reaching out to them 10 times, t...
I placed an order during the Pull & Bear sale and was expecting two separate deliveries. One shipment arrived, but the other package never reached me. However, the missing items were incorrectly marked as delivered. I contacted customer service, but they offered no solution. It has been a month, an...
I bought boots from Pull and Bear online on January 19th. The boots were too big, and I returned them on February 9th because they were not my size. I paid for the boots with a Gift Card. Although 23 days have passed since my return approval, the refund has not been reflected in my Gift Card balance...
Comments