On October 5, I purchased a large black suitcase from the Madame Coco Bağcılar branch. I used it only once — for about three minutes — with just a few items inside. While rolling it for a short distance, one of the wheels suddenly detached and broke off completely. I’ve owned several suitcases from ...
I purchased an orange nonstick (teflon) cookware set from the Madame Coco official website. At first, I kept the set unused and sealed in its original packaging. However, when I finally started using it a few months later, the inner coating began peeling and deforming almost immediately after each u...
About a month ago, I purchased a set of gold-trimmed plates from the Madame Coco Alibaba branch. Despite the dishwasher-safe label printed on the bottom of the plates, the writing completely faded away after washing them. Every single plate in the set was affected, and the lettering disappeared enti...
In July, I purchased a rug from a Madame Coco Pop-Up store, paying over ₺2,000. However, shortly after buying it, the rug began to fray in multiple areas, and its shape became distorted and uneven. It has been less than two months since the purchase, and I’m shocked that such an expensive product ha...
"The customer service representative helped and sent an email to the store for the return process, guiding me. I delivered the pots to the store. The staff at the store tried to cause problems, but I calmed him down. I think the store manager's shift hadn't started yet, so I asked him to call the manager. After speaking with the manager, he said they would make the payment to our account. I am waiting for the payment. I will share the outcome; the process is not over yet."
On March 9, I purchased a viscose pillow from Madame Coco, expecting quality and durability. Unfortunately, after just two nights of use, I noticed something was off. When I removed the pillowcase, I discovered that the pillow had torn open at the side seam. I immediately went back to the store the...
"They reached out immediately, thank you."
I ordered a product from Madame Coco and was shocked when it arrived with a visibly damaged package. The box was clearly crushed and looked like it ha...
I placed an order on April 24th through Madame Coco’s official website, expecting a smooth shopping experience. Instead, I’ve been left frustrated and disappointed. As of today, I still haven’t received my package. After investigating the issue, I discovered that my order was canceled without any no...
I ordered the Laurent 4-piece glass set from Madame Coco through their website, hoping for a quick and convenient shopping experience. Unfortunately, one of the glasses arrived completely shattered. I didn’t expect to have to deal with broken items after paying for new ones. I immediately tried to ...
"The issue has been resolved, thank you."
On May 1st, 2025, I ordered a teapot from Madame Coco's online store. When it arrived, I was incredibly disappointed to find that it was defective. To...
"The requested photos are attached."
I ordered the Madame Coco Belda mirror 30 days ago, and this entire experience has been a nightmare. The first order never even arrived. I spent 20 da...
When I visited the Madame Coco store located at Yahyalar Mahallesi, Ankara Caddesi, Adapazarı/Sakarya, Turkey, I noticed that there was no heating system working in the store. It was so cold inside that it felt uncomfortable to browse the products. During such cold weeks, it was actually warmer outs...
Every time I order from Madame Coco’s online store, my items arrive broken. They are carelessly packed in empty boxes with no protective wrapping, making damage inevitable. To this day, not a single order has arrived in good condition! To make things worse, they refuse to replace broken items, forc...
On February 4, 2025, I placed an order from Madame Coco. However, when my package arrived, I was shocked to see that the candle was filthy. I expected better quality and attention to detail from a brand like this, but what I received was completely unacceptable. I would never have imagined that a w...
"Thank you, I was called by customer service, I was informed, my problem was solved."
After work, I went to the Madame Coco store in Metrogarden to exchange a product. When I approached the cashier and explained that I needed an exchange, they checked my receipt, asked where I had purchased the item, and then, after thinking for a while, told me “There’s an issue with the register, s...
On November 27, 2024, I placed an order on Madame Coco’s website with order number 2774916632029804. However, after a short period of use, I noticed serious quality issues with the products. They began to deform, unravel, shed fibers, and develop excessive pilling, making them look worn out and chea...
I purchased a blanket from Madame Coco’s Kırklareli branch, but after just one wash, it started shedding fibers excessively. The blanket is now covered in loose cotton strands, completely ruining its appearance and usability. I have never experienced this issue before with Madame Coco products, but...
I recently purchased a pot from Madame Coco, excited to add it to my collection. Unfortunately, after just the second wash, the pot began peeling, and its color faded. I hand-washed it carefully, but the wooden handle lost its color, and the gold details developed a dark discoloration. I originally...
I have a complaint about the broken dinnerware set I received from Madame Coco. On the evening of January 10, 2025, I placed an order for a dinnerware set with Order Number: 2813020084023340. Surprisingly, my order was delivered incredibly fast, arriving at around 12:00 on January 11, 2025. However,...
I purchased a bridal product during Madame Coco’s November campaign at a great price. However, Hepsijet courier, unable to deliver it, returned the item to Madame Coco without notifying me. Despite repeatedly calling Madame Coco to request they resend the item and explaining that it is no longer in ...
I purchased a 6-person dinnerware set from Madame Coco, ordering two boxes to complete the set. However, one of the plates in one box arrived broken. ...
