On May 29 at around 8:30 PM, I experienced very unprofessional behavior from a sales assistant named Sebajet at the Mada...me Coco store in Palma Mall, Tetovo, North Macedonia. Before interacting with me, she was arguing with another customer and made comments about blocking the cash register and makin
I purchased a dinnerware set through the Madame Coco online application, and it was delivered to me on March 2, 2026. Ho...wever, when I opened the package, I discovered that the product was broken. Receiving a damaged product that I had already paid for caused me significant inconvenience and frustra
"The customer service representative helped and sent an email to the store for the return process, guiding me. I delivered the pots to the store. The staff at the store tried to cause problems, but I calmed him down. I think the store manager's shift hadn't started yet, so I asked him to call the manager. After speaking with the manager, he said they would make the payment to our account. I am waiting for the payment. I will share the outcome; the process is not over yet."
"I thank customer service, they solved the problem I had been dealing with for 5 months in one day."
When I visited the Madame Coco store located at Yahyalar Mahallesi, Ankara Caddesi, Adapazarı/Sakarya, Turkey, I noticed... that there was no heating system working in the store. It was so cold inside that it felt uncomfortable to browse the products. During such cold weeks, it was actually warmer outs
I have a complaint about the broken dinnerware set I received from Madame Coco. On the evening of January 10, 2025, I pl...aced an order for a dinnerware set with Order Number: 2813020084023340. Surprisingly, my order was delivered incredibly fast, arriving at around 12:00 on January 11, 2025. However,
I placed an online order through Madame Coco, but it was canceled without any explanation, and I still have not received... my refund. I reordered the same items, expecting them to be delivered today. I stayed home waiting, but once again, the order was canceled. This level of service is completely unp
I ordered some items from Madame Coco for my upcoming wedding, but when the delivery came, a few items were missing, and... one was damaged. The package was missing a trash can, two bottles, and a detergent container. Order number: 2754922824111852. I've made several attempts to contact customer servic
I ordered 4 bed linens from Madame Coco on October 1, 2024, and it's been 11 days, but they still haven't arrived. Madam...e Coco and Hepsijet customer service haven't helped with the problem. My order number is 2725782592421284, and the Hepsijet tracking number indicates that the package has been in t
Madame Coco promotion confusion! On October 1, 2024, I purchased a product from madamecoco.com at a discounted price of ...₺779.80 (originally ₺2,332.99). However, two days later, I noticed that the seller had canceled the order. Thinking it was a mistake, I called on the third day and was told that th
I placed an order on the Madame Coco app with order number 2715189857122598. The order arrived, but most of the items I ...wanted were missing. I called customer service, and they told me the items were out of stock and would be sent later. When I called again, another representative said they had alre
On September 10, 2024, I placed order number 2707413898314493, which I canceled on September 11, 2024, through your webs...ite without any further action on my part. However, at 1:00 AM, you unnecessarily complicated the process by entering shipping details for the canceled order into your system. Inpu
I recently bought a few things from Madame Coco’s online store, but when the delivery came, I saw that the courier was p...retty rough with the packages, even tossing them onto the ground. I turned down the delivery and quickly sent the items back with the courier. I got in touch with Madame Coco to le
On 28/08/2024, I purchased some products from your Madame Coco Sultangazi branch. I am writing to express my dissatisfac...tion with these products. Purchase details are as follows: Transaction No: JP0039/0059Total Amount: ₺699.99. There are various issues with the purchased products (duvet cover set,
I visited Madame Coco, attracted by their prestige and high prices, to purchase some items. I received a gift in the aft...ernoon and opened it later that day. The next morning, I noticed there were issues with the lids. When I went to the store at noon to explain the situation, they not only refused t
I purchased a dinner set from the Madame Coco website. There seems to be some confusion with our order. Instead of recei...ving the product we ordered, we were sent a different dinner set. The product was returned via PTT on 13-07-2014. Madame Coco received the product on 16-07-2024. We have been in co
Very bad quality of product. We made an online purchase and bought 3 small frying pans. However, they were not in good c...ondition. The handles were broken, and the screws came out before we used the pans. That's really upsetting. I invested my time, ordered, waited, and even put them in the dishwashe
Last week, on May 15, 2024, my mother bought me a Fuschia Visco Gel Pillow from B** D*P at their Izmir Karsiyaka branch ...for ₺1,050 as a gift. She was informed that the pillow was suitable for cervical hernia and that it could be returned if unused. However, upon seeing the pillow, I realized it was
I had to buy a fancy bathrobe from Madame Coco's website, but they forgot to include the belt to tie it around the waist... in the package. I don't get how they could mess up so badly, especially since I ordered a single-piece product. When I reached out to customer service, they informed me that I nee
Hello there. I bought a teapot set from Madame Coco at a 70% discount, listed as 1000/1500 ml in size. However, I was gi...ven a teapot measuring 0.65/1000 ml instead. When I contacted them about the error, they apologized for the mistake but said they couldn't accept returns or provide the correct set
I placed an order online to purchase 10 items at Madam Coco on December 3, 2023. I paid more than ₺3000 for that. Till t...oday, January 23, 2024, they did not deliver my products and neither processed a refund. I wrote to them seven letters, but Madam Coco employees ignore my letters and do not return
