I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, although I paid ₺1512 for the products, only ₺711 is showing up as the refund amount in my bank account.
To make matters worse, contacting customer service has been nearly impossible, with no available phone numbers. After persistent messages on WhatsApp, I was informed that only one of the returned items was accounted for in the refund, leaving a significant discrepancy of ₺801.
I returned both items and urgently request the full refund of ₺801 that is owed to me.
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
Two weeks ago, I filed a complaint against Pull & Bear regarding the delayed refund and an unusual payment process. On December 1, 2023, I received a message stating that the return had been processed, and the refund amount would be in my account within 15 days, depending on my bank. The order numbe...
On November 28, I placed an order through the Pull & Bear Turkey mobile app for two sweatshirts under order number 20269708769. On the product page, it was clearly stated that the items would be shipped within 2–4 business days. However, as of today—13 days later—my order still has not been shipped,...
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