On June 15, 2025, I placed a Click & Collect order, number 20248925871. They charged me the moment I submitted the order, but I received no invoice or confirmation email until June 18, 2025! My order, which I was supposed to pick up just four hours later, is still nowhere to be found, and their customer service keeps telling me to "wait."
During this nightmare, they actually canceled one of my items, and the refund for that item is still missing. They claim it will take 14 days for the refund to process. I chose Click & Collect precisely because I didn't want to wait for shipping, and now I've been waiting for a week. They haven't even sent me a proper invoice, only a delayed confirmation email on the 18th.
Pull & Bear, you need to fix this massive screw-up immediately! Provide my complete order, refund the canceled item now, and send me a proper invoice.
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
I placed an online order with Pull & Bear on October 19, 2024, for in-store pickup. It has now been 11 days, and the order status still shows as “in transit” with no indication of its exact location or status. I find it highly frustrating and unacceptable that an order could take so long without eve...
I placed an order with Pull and Bear on the 20th, expecting timely delivery of the two items I purchased. Today is the 30th, and my order hasn't even shipped yet. Originally, the estimated delivery date was set for the 1st of next month, but it’s already been over 10 days, and the items are still ma...
I placed an order during the Pull & Bear sale and was expecting two separate deliveries. One shipment arrived, but the other package never reached me. However, the missing items were incorrectly marked as delivered. I contacted customer service, but they offered no solution. It has been a month, an...
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