On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987.
According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as of today, no payment has been credited to my account.
I contacted both customer service and support via email multiple times. Each time, I was told to check with my bank. Yet, my bank confirmed that no refund transaction has been received or is pending under my account.
It has now been nearly one full month since the return, and I am still waiting for my money. This delay is unacceptable.
I request that Pull & Bear immediately investigate this issue and ensure that my 3,470 TL refund is credited to my account without further excuses or delays.
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
On January 12, I placed an order through Pull & Bear’s online store. After waiting for days without any shipping updates, I canceled my order on January 16. Since then, I have not received my refund. I contacted my bank, and they confirmed that no refund request has been processed from Pull & Bear’...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
On October 2, 2025, an unauthorized online transaction was made on my credit card by Pull & Bear, split into two separate charges totaling 3,920 TL. The last four digits of my card are 1032. I have since canceled this card, and it is no longer in use. I want to make it clear that I never made this ...
I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, a...
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