I bought a product from Pull and Bear, and after wearing it only two or three times, the zipper completely broke. I took the item back to the store, expecting at least a fair evaluation, but the staff refused to accept it and showed no interest in resolving the issue.
What frustrated me even more was the dismissive attitude of the employees—they treated me like I was just a problem to get rid of, and clearly didn’t stand behind their product. Meanwhile, a friend of mine had the exact same issue with the same brand, and their return was accepted without any problem. It seems that store staff handle things however they feel like, instead of following consistent policies.
I’m asking Pull and Bear to stand by the quality of their products and offer a proper solution—either a refund or exchange. Customers shouldn’t be left at the mercy of inconsistent store behavior. I expect professionalism, consistency, and accountability.
Every time I buy a t-shirt from Pull and Bear, it becomes completely unwearable after just the second time I put it on. The fabric stretches out, seams start to twist, and the overall shape is ruined. I’ve returned a few items, but honestly, who has time to keep going through the return process ever...
I bought a pair of shoes from Pull and Bear Online. Since the weather only recently started getting warmer, I’ve worn them just three or four times. However, both shoes have started to come apart on the inner sides, and cracks have formed on the front. It’s obvious that the material is poor quality,...
I returned a jacket to Pull & Bear over a month ago, but I still haven’t received my refund. I’ve contacted customer service multiple times, and each time they assure me that I’ll get a response via email, yet I never hear back. It feels like my complaint is being brushed off, as there’s still no si...
The gray coat I purchased from Pull & Bear last year has developed severe pilling and looks as if it’s falling apart. Despite never being washed, the coat’s fabric is worn out, and the lining has completely torn, making it unusable. It feels like the coat is disintegrating after only a short time of...
Two days ago, I purchased a pair of pants from Pull & Bear. Since they were too long, I had the hems slightly altered. However, when I tried them on at home, I noticed that the side seam doesn’t run straight—it veers to the side. Unfortunately, I didn’t notice this defect before altering the length....
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