For about four months, I have been experiencing serious problems in PUBG Mobile. I use an Infinix Note 30 phone, and every time I log into the game, even after loading UC, I cannot send requests or enter ranked matches. In addition, the Pharaoh event is also blocked, and these issues keep happening repeatedly.
Most recently, on Thursday, September 20, I loaded ₺500 worth of UC into my account. However, despite this purchase, my problems have not been resolved, and my gameplay experience has been negatively affected. So far, I have not contacted PUBG Mobile customer service.
I request that my issues be resolved as soon as possible and that my grievance be addressed.
On May 1–2, 2025, I made several in-game purchases in PUBG Mobile through the Play Store using my Redmi 13 Pro device and my account with ID 5862*26. In total, I completed about 6–7 transactions amounting to roughly ₺3,500. The payments were processed successfully, but later they showed up as “refun...
I am experiencing a recurring payment issue in PUBG Mobile on my Samsung A34 device. About 10 minutes ago, I attempted to make an in-game purchase worth ₺37, but the transaction was blocked with the message: “For your security, payment has been restricted.” As a result, the purchase was not complete...
On 12/08/2025 at 14:33, I purchased 320 UC for my PUBG Mobile account (ID: 5127****160) via internet banking. The payment of ₺169.99 was successfully processed, and my bank account shows the transaction as completed with reference number 653325. However, even after several hours, the UC has still no...
Today, I purchased UC in PUBG Mobile using my bank card for a total of ₺250. The purchase was made through my Android device, and the transaction went through smoothly with no error messages. Both the in-game store and my bank confirmed that the payment was successful. My transaction ID is b98156b5-...
On April 8, 2025, I purchased UC (Unknown Cash) through the official PUBG Mobile website and tried to load it into my account. However, the UC never showed up. Assuming it was a mistake, I attempted the purchase a second time—but once again, the UC didn’t arrive, even though I received a payment ded...
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