I play PUBG Mobile on my Poco X7 Pro Android smartphone, and for the past week I’ve been facing a frustrating issue: my account keeps getting frozen every other day. This happens suddenly without any warning or explanation from the system. Despite reaching out to the support team, I haven’t received any meaningful response or solution.
My account contains valuable items and paid content, and I am concerned about losing access to them. I suspect this suspension may be related to the fact that I use a keyboard and mouse to play, but no official clarification has been given to me. This is the first time I’ve experienced such a problem. For reference, I always log in from Uşak using a Wi-Fi connection.
Here are my account details: ***
I request urgent assistance to restore my account and prevent it from being frozen again. My purchased items and game progress must be protected, and I expect PUBG Mobile support to provide a clear explanation as well as a permanent solution.
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