I Face UC Purchase Error and Form Access Problem on PUBG Mobile

I am experiencing an ongoing issue with UC purchases on PUBG Mobile. Every time I attempt to buy UC, the transaction fails and an error message appears during the purchase process. This prevents me from completing the payment and accessing the in-game currency.

In addition to the payment problem, I have also been asked to fill out a form to resolve the issue. However, I have been unable to locate this form anywhere. Without access to the correct form, I cannot proceed with the support process, which has left me stuck in a loop without a solution.

I am very frustrated because this issue blocks me from making legitimate purchases, and no clear guidance is provided on how to resolve it. For a game of this scale, such unresolved technical errors are unacceptable.

I am requesting immediate assistance from PUBG Mobile’s support team to:

Fix the UC purchase error so I can successfully complete transactions.

Provide clear instructions and direct access to the required form so that I can formally report and resolve the issue.

I expect this matter to be handled promptly so I can continue playing the game without further interruptions.